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Sightseer
Posts: 2

I can see some videos on the GoPro (Hero 6) that won’t download to app

I’ve had my GoPro for over a year now with no issues. This weekend, I took it diving and took some video footage. Although I can see & watch the footage on the camera, I cannot get it to download to the app (it just doesn’t appear - I don’t get an error message or anything). I’ve also tried inserting the card directly into my desktop and the files aren’t there. It’s weird. I’ve taken footage since, and the new footage is downloading to the app no problem - it’s just this one set of videos from my dive! It’s very frustrating.

I’d love some advice.
Cheers
Mel.
GoPro
Posts: 9,012

Re: I can see some videos on the GoPro (Hero 6) that won’t download to app

Hi @heroicblaz3856

 

If you are still able to view the files on your camera, then the files should still be on the SD card.

While the camera is paired with the app, try scrolling down all the way to the oldest files.

There are instances that files are just backdated.

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: I can see some videos on the GoPro (Hero 6) that won’t download to app

Thank you EJ! I found the media. That was so weird, it’s never done that before. The files were right in the middle in amongst other old files.
GoPro
Posts: 2,471

Re: I can see some videos on the GoPro (Hero 6) that won’t download to app

@heroicblaz3856, you may also try changing the sort view of the Media tab in the GoPro App to Download Date (for iOS) / Offload Date (for Android) so that the contents will be sorted out based on the date you downloaded the files into the app. To do this, tap on the double arrows at the top-left (for iOS) / top-right (for Android) corner of the screen and select Download Date.

Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!