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Tourist
Posts: 2

I am unable to connect my GoPro 7, black with either ios or android devices. Kindly help.

 
GoPro
Posts: 2,903

Re: I am unable to connect my GoPro 7, black with either ios or android devices. Kindly help.

@nimblepike1676, sorry to hear about the trouble. An update for the GoPro App (v6.1) has been recently released. Please ensure to have the latest version of the app and mobile OS installed. Then have your mobile device restarted before attempting to pair the camera with the app again. If the issue persists, there are some troubleshooting suggestions here that will help resolve the issue.
 

Let us know how it goes.

Tourist
Posts: 2

Re: I am unable to connect my GoPro 7, black with either ios or android devices. Kindly help.

I have tried the steps mentioned in GoPro troubleshooting options couple of times for both android and ios devices. The phone is getting connected. However camera's wifi network is not getting detected. I have reset the wifi, removed and added camera multiple times; still it is not getting connected. Please let me know if there is any other methods.
GoPro
Posts: 2,903

Re: I am unable to connect my GoPro 7, black with either ios or android devices. Kindly help.

@nimblepike1676, other users have reported getting this issue resolved with the latest versions. Did you restart your phone before attempting to pair the devices again?

Is your Android device updated to Android 10? When going through the last step of the pairing process, the GoPro App will present a new window just before connecting to the camera’s WiFi. You have to wait until the GoPro camera appears on the "Device to use with GoPro" window before you press on Connect.