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Sightseer
Posts: 1

Huawei P20Lite connection problem

Dear all,
I paired my Hero session 4 cam to the Huawei P20lite. The app opens the camera view and it shows how many videos I have taken on my sd card, however when I want to enter the video gallery it says that there is no media yet. I connected the same sd card to laptop and it shows all the videos in the folder.
Could you please help regarding this issue? (I did a camera reset, wifi reset, paired the cam to the app, wifi+ is turned off...nothing helps). Also, the sd card is compatible with gopro session4 requirements (sd extreme).
Thank you in advance for your answer
GoPro
Posts: 4,774

Re: Huawei P20Lite connection problem

 

Hi @puzzzup

 

Seems like you already did all possible troubleshooting steps. 

I would suggest to get in touch with a GoPro Customer Support Representative for better assistance. 

They might be able to help. 

Click here to contact Support

 

Regards, 

-Jay