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Tourist
Posts: 3
Accepted Solution

Huawei Mate 9 and GoPro Hero 5 Black

Hello! I have the above devices, I have the connect app installed and both devices show that they have connected... But once the initial connection is done I get nothing. Neither will talk to the other.

Thanks for any help.

Accepted Solutions
GoPro
Posts: 15

Re: Huawei Mate 9 and GoPro Hero 5 Black

[ Edited ]

Hi @displayed,

 

I left a comment on this thread that might help

https://community.gopro.com/t5/GoPro-Apps-for-Mobile/Hero5-Session-Huawei-P8-lite-2017/m-p/48738#M27...

 

Specifically

1: Make sure you have location information turned on.

 

2. On Huawei phones, we strongly recommend you turn off the "Wi-Fi+" setting on your Huawei phone before and while you use Capture with your GoPro camera.

 

My comment on that  thread describes in detail why this is needed and also contains a screen shot of how to turn of "Wi-Fi+" on the Huawei phone.

 

Once you've done these two things, can you reply back and let us know if that helped, or if you are still having issues?

 

Thanks!

 

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Huawei Mate 9 and GoPro Hero 5 Black

Hi @displayed,

 

Sorry to hear that you are having trouble getting connected with your Huawei 9. I would go ahead and give the steps outlined in the article a try to see if you can get connected: https://gopro.com/help/articles/Solutions_Troubleshooting/Capture-Camera-Connection-Troubleshooting. Make sure the Capture and the HERO5 Black are up to date!

 

I have not personally used a Huawei so I would't be able to offer any other insight. Maybe someone else in the community has been able to get connected! If you would like you can also contact support by phone or chat for further troubleshooting: https://gopro.com/help/PKBContactus

 

Best,

Ryan

GoPro
Posts: 15

Re: Huawei Mate 9 and GoPro Hero 5 Black

[ Edited ]

Hi @displayed,

 

I left a comment on this thread that might help

https://community.gopro.com/t5/GoPro-Apps-for-Mobile/Hero5-Session-Huawei-P8-lite-2017/m-p/48738#M27...

 

Specifically

1: Make sure you have location information turned on.

 

2. On Huawei phones, we strongly recommend you turn off the "Wi-Fi+" setting on your Huawei phone before and while you use Capture with your GoPro camera.

 

My comment on that  thread describes in detail why this is needed and also contains a screen shot of how to turn of "Wi-Fi+" on the Huawei phone.

 

Once you've done these two things, can you reply back and let us know if that helped, or if you are still having issues?

 

Thanks!

 

Tourist
Posts: 3

Re: Huawei Mate 9 and GoPro Hero 5 Black

Thank you ever so much @fredc45 that has worked perfectly!
GoPro
Posts: 15

Re: Huawei Mate 9 and GoPro Hero 5 Black

I'm glad your issue is resolved.

 

Did you turn on location services or did you turn off Wifi+ or did you do both?

 

Thanks in advance for sharing. Your feedback will allow us to help future customers as well...

Tourist
Posts: 3

Re: Huawei Mate 9 and GoPro Hero 5 Black

I tried both, haven't tried one singly yet. But my understanding of WiFi+ makes me think that the location issue was the biggest one. I will test again and let you know.
Annoyed at myself for not having thought of it before!
Highlighted
GoPro
Posts: 15

Re: Huawei Mate 9 and GoPro Hero 5 Black

If you didn't have location services turned on, that will definitely cause issues because the Capture app won't be able to find the camera.

 

The capture app uses the Wifi "scanner" to find and connect to the camera, even after you've paired. Unfortunately, this is a new requirement from Google starting with Marshmallow, and now with Nougat (which your phone is running).

 

 

Thanks for letting us know and helping us.

This will help other customers that experience the same problems, and we'll make sure others are informed.

 

 

-Fred