Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 4

Re: How to use GoPro 8 horizon lock in app?

I don't see the Horizon button.

CF3EB5A8B5E2-1.jpg
GoPro
Posts: 925

Re: How to use GoPro 8 horizon lock in app?

@hid1200 @shadowfoxe57 @silkem552 

Do you have the latest Firmware on your HERO8? v1.50 https://gopro.com/en/us/update/hero8-black 

GoPro
Posts: 925

Re: How to use GoPro 8 horizon lock in app?

@shadowfoxe57 @hid1200 @silkem552 

Next step would be to send us the original files.

GoPro
Posts: 925

Re: How to use GoPro 8 horizon lock in app?

I've recieved a file from @hid1200 - @shadowfoxe57 @silkem552 don't hesitate to send me a private message with a link to download one of your source file so we can dig into this problem... Merci :)

Hiker
Posts: 25

Re: How to use GoPro 8 horizon lock in app?

In any 4:3 mode, it is not possible to get higher framerate than 30 when using horizon leveling. Can you confirm this?

GoPro
Posts: 925

Re: How to use GoPro 8 horizon lock in app?

@silkem552 

Should be ok at 60 fps. 
If your H8 video do not show the Horizon button in GoPro app, please don't hesitate to share them with me so we can check them.
(Dropbox link / private message)

Hiker
Posts: 25

Re: How to use GoPro 8 horizon lock in app?

So haindash,

 

we sent you a couple of clips of not working horizon leveling. Could you tell us the result of checking them?

GoPro
Posts: 925

Re: How to use GoPro 8 horizon lock in app?

@silkem552 @shadowfoxe57 @hid1200 

We are still investigating but it seems that there is an issue with the metadata of these particular video files.