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Reply
Tourist
Posts: 3
Accepted Solution

How to change camera password

My GoPro Hero Session can recognize my phone but the password I used earlier on a different phone doesn't work. How can I change the password on the camera?


Accepted Solutions
GoPro
Posts: 7,936

Re: How to change camera password

Hello @llommellom

 

Let the steps discussed on this article guide you. Once you are on the page, please make sure to choose the correct camera model. 

 

Cheers, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,936

Re: How to change camera password

Hello @llommellom

 

Let the steps discussed on this article guide you. Once you are on the page, please make sure to choose the correct camera model. 

 

Cheers, 
Marius

Tourist
Posts: 3

Re: How to change camera password

The problem is that it sais that my password is wrong; "The camera password is incorrect. You may have set or changed it from another device. Please enter the password for the camera".

 

I can't remember the password. When I follow the link it it tells me to pair the camera to the app and go to "Camera info". Since I can't remember my password, I can't pair the phone and hence not find the camera info tab..

GoPro
Posts: 7,936

Re: How to change camera password

Hello @llommellom

 

After you reset the camera's Wi-Fi, try using the default password "goprohero" when you connect the camera to the GoPro App. Let us see how it works out. 

 

Thanks, 
Marius

Tourist
Posts: 3

Re: How to change camera password

Thank you SO much!!!! I´m going to Greece tomorrow and I was so sad that my camera didn´t work but now it works! and that is all thanks to you!

Sightseer
Posts: 1

Re: How to change camera password

I did that also and it says a numner needs to be with it and still can't get it to work

 

GoPro
Posts: 9,584

Re: How to change camera password

 

Hi @cecilp77885

 

Have you tried forgetting the Bluetooth ID?

In most cases, this resolves any connection or pairing issue.

 

Go over the reset Wi-Fi steps again.

Then proceed with the pairing process.

 

If all else fails, our Support Team should be able to help you further.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Sightseer
Posts: 1

Re: How to change camera password

HERO SILVER 4...So i finally got it to connect after 50 attempt and different combinations. I don't know if it was an act of GOD but try this. Set phone's wifi not to connect automatically. Rest camera to default settings then right afterward IMMEDIATELY AFTERWARDS after your cam powers back on reset camera WIFI settings. Also reset gopro app don't open until app until you are ready to connect cam to phone. After you reset your cam twice go through the regular process with cam and app. At some point if the GODS see it fit, you will be prompted to enter a new camera name and new password. Stay the course my friends and do not falter for the day of victory is near. Pumpkin Spice!