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Sightseer
Posts: 1

Re: How do I change or reset my wifi password?

[ New ]
Hi blake i really need your assistance im having a hard time resetting the gopro hero 3+ to my gopro app. I could not connect with the wifi because the owner did not reset his account. Im following all the instructions here but it seems to no avail. Please assist me on my problem. Thanks.
GoPro
Posts: 23,212

Re: How do I change or reset my wifi password?

[ New ]

 

Hi @pedrosantiago

 

Start with resetting the Wi-Fi settings. See instructions below:

  1. From the HERO3 update page click "Start Update" to begin.  From the HERO3+ update page click "Update your camera manually" below "Other Ways to Update" to begin.
  2. On the first page, enter your serial number and registration information and then click "Next Step."
  3. On the next page, select 'Wi-Fi Update Only' with the blue check mark and click "Next Step."
  4. On the next page, enter your new camera name and password.
  5. Follow the rest of the on-screen prompts to complete the rest of the update process. 

 

Once completed, proceed with the pairing process. Please ensure that the the app is up to date.

 

You may need to forget the Wi-FI name and the Bluetooth ID. This step normally resolves most connection issues.

 

If all else fails, please let our Support Team assist you further. You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

Sightseer
Posts: 1

Re: How do I change or reset my wifi password?

[ New ]

Hi, i have problem with my gropro, i forget the camera password, and i cant connect it to my phone, please help.

 

the screen says : the camera pass is incorrect. you may have set or changed it from another device. please enter the pass for GP28106109.

 

the problem is i forget the camera password, i have reset all the camera and wifi, but its still not work. how can i reset the password ?

 

please help, thankyou

GoPro
Posts: 17,558

Re: How do I change or reset my wifi password?

[ New ]

Hello @superdusk40125

 

Which camera model are you using? See if the steps detailed here will help reset your camera Wi-Fi name and password. Depending on the camera model used, in some cases, the default password is goprohero . Have a go at it and let us know how it works out. 

 

Thanks, 
Marius