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Sightseer
Posts: 1

Herp 10 wired connection failing to download

[ New ]
When I connect my hero 10 to my S21 ultra with a USB c to USB c cable and try to download in the gopro quik app all downloads hang at 1 second to go.
How can this be resolved? I want to use the new cable functionality as the files takes too long over WiFi.

Accepted Solutions
Tourist
Posts: 3

Re: Herp 10 wired connection failing to download

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I am very excited, the new fix appears to be working! Thank you!

View solution in original post


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Tourist
Posts: 2

Betreff: Herp 10 wired connection failing to download

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I have exactly the same issue

 

hero10 to galaxy s21 via cable that came with the phone usb-c to usb-c

 

stops at 1% every time 

Tourist
Posts: 1

Re: Herp 10 wired connection failing to download

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Samsung Galaxy 10.  Same issue.

GoPro
Posts: 30,760

Re: Herp 10 wired connection failing to download

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Hello Everyone!

 

What version is the GoPro Quik app currently on?

Would you be able to test this on a non-Samsung phone?

You may also check GoPro Quik: Wired Camera Connection

I am not able to replicate this on my iPad and a Huawei P30.

 

Let us know how it goes.

 

Thanks!

Ej

 

GoPro
Posts: 3,548

Re: Herp 10 wired connection failing to download

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Hi,
Sorry about that, we are planning on pushing several fixes and improvements on USB transfer in the next update > 10.2
Don't know when it will be out but it should be soon.
Tourist
Posts: 3

Re: Herp 10 wired connection failing to download

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So in the meantime we just can't use wired download?  When will this issue be fixed?

 

Tourist
Posts: 3

Re: Herp 10 wired connection failing to download

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This is extremely disappointing since wired download was one of the main reasons I bought a gopro 10.  Seriously considering returning it.

 

GoPro
Posts: 30,760

Re: Herp 10 wired connection failing to download

[ New ]

Hello Everyone!


We have recently released an update for the GoPro Quik app.

Make sure to restart your phone before trying it again.

 

Let us know how it goes with the new version.

 

Thanks!

Ej

 

Tourist
Posts: 3

Re: Herp 10 wired connection failing to download

[ New ]
I am very excited, the new fix appears to be working! Thank you!
GoPro
Posts: 15,660

Re: Herp 10 wired connection failing to download

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Thanks for posting back with an update, @k9sniffer. Glad to hear that. Let us know if anything else comes up.