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Tourist
Posts: 2

Hero9 Black update v1.5 from version HD9.01.01.22.00 "Update Not Successful"

[ New ]

Can I please get some help?


Accepted Solutions
GoPro
Posts: 15,299

Re: Hero9 Black update v1.5 from version HD9.01.01.22.00 "Update Not Successful"

[ New ]

@jinj65333, in addition, please make sure that a recommended SD card is used for your camera.

 

You can also try formatting the SD card. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.)

 

Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article.

View solution in original post


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GoPro
Posts: 3,383

Re: Hero9 Black update v1.5 from version HD9.01.01.22.00 "Update Not Successful"

[ New ]
Hi,

Here's an article to help you update your camera: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
Tourist
Posts: 2

Re: Hero9 Black update v1.5 from version HD9.01.01.22.00 "Update Not Successful"

[ New ]

This did not help for me. I'm still getting same result

GoPro
Posts: 3,383

Re: Hero9 Black update v1.5 from version HD9.01.01.22.00 "Update Not Successful"

[ New ]
Hi,

In your place, I would try to factory reset the camera and start from scratch.
GoPro
Posts: 15,299

Re: Hero9 Black update v1.5 from version HD9.01.01.22.00 "Update Not Successful"

[ New ]

@jinj65333, in addition, please make sure that a recommended SD card is used for your camera.

 

You can also try formatting the SD card. (NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card.)

 

Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article.