Hero7 Black android gopro app [ New ]

[greenmesa34455]

yesterday i recieved my Gopro7 black

installed Gopro app on my Oneplus5 (8.0.1 android) tried to connect... fail.

after 8 houres of trying different options i finally managed to connect my phone to the app.

switching from 5ghz to 2,4ghz and making the wifi connection static did the job .

but the app is still so laaaag and slow that is so **bleep** frustrating to handle the cam.

whats the problem here, cant be that a software with so many versions already is so **bleep** bad, when the device i buy is 400€, thats simply not clever.

when i say laggy i mean really laggy

oneplus5 is a **bleep** good phone with fast processor and 8gb of ram so definitely cant blame it on the phone.

starting the app 20- 25seconds black screeen

connecting (when taping on the camera button from the menue) 20-25seconds

when in viewfinder mode, every button i press. 5-10 seconds.

thats like old phone in the year 1999

[greenmesa34455 · Accepted solution]

no, there seems to be nothing i can do

your app is simply a software retard

these are the latest reviews of your app 

no matter what GoPro version, no matter what AndroidOS version, no matter what region

this app is simply a BIG FAIL  !!!!

Better start getting your app repaired before people start reviewing on amazon 

EU REGION

INTERNATIONAL

[aragon1006]

Hi @greenmesa34455

To isolate the issue, kindly test the camera with another phone.

See if the same happens.

If it does, try running a manual update.

https://gopro.com/update/hero7-black

Instructions are listed after the email address and serial number page.

Let us know how it goes.

Thanks!
Ej

[greenmesa34455]

well thanks for the answer

just tried to connect with my girlfriends phone (samsung A5 2017)

with this phone i was not even able to connect the gopro. 

can the sd card cause such lag ? i guess not. i have an old sandisk 64gb in there, its not the fastest but it works so far,

new sd card is ordered..

[greenmesa34455]

i have the latest firmware (v1.51) installed

[jayr3438]

Hi @greenmesa34455,

SD card and resolution of the video may cause lag on the display. 

If your phone does not support videos higher than 1080, 2k videos might struggle. 

Please try to check recommended SD card. 

Regards,

-Jay 

[greenmesa34455]

thanks,
yes is ordered, but there is not a single video on the card right now and i cant even connect the cam to the phone, i guess the sd card cant be the cause.
thought its probably cause of the OxygenOS from my Oneplus5 , read some post from 2016 that said OxygenOS is not supported, guess thats not the case anymore.
but why the samsung phone cant connect to the gopro is even more weird .
hope to find a solution before my trip to NZ

[jayr3438]

Got it @greenmesa34455,

That's really odd. 

If you a friend that has a GoPro camera as well I would suggest to test or try it out first. 

If other camera will pair on Samsung phone then contact our customer support team. 

They can assist you with that. 

Regards,

-Jay 

[greenmesa34455 · Accepted solution]

no, there seems to be nothing i can do

your app is simply a software retard

these are the latest reviews of your app 

no matter what GoPro version, no matter what AndroidOS version, no matter what region

this app is simply a BIG FAIL  !!!!

Better start getting your app repaired before people start reviewing on amazon 

EU REGION

INTERNATIONAL