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11-19-2018 11:21 PM
Hero7 Black android gopro app
[ New ]yesterday i recieved my Gopro7 black
installed Gopro app on my Oneplus5 (8.0.1 android) tried to connect... fail.
after 8 houres of trying different options i finally managed to connect my phone to the app.
switching from 5ghz to 2,4ghz and making the wifi connection static did the job .
but the app is still so laaaag and slow that is so **bleep** frustrating to handle the cam.
whats the problem here, cant be that a software with so many versions already is so **bleep** bad, when the device i buy is 400€, thats simply not clever.
when i say laggy i mean really laggy
oneplus5 is a **bleep** good phone with fast processor and 8gb of ram so definitely cant blame it on the phone.
starting the app 20- 25seconds black screeen
connecting (when taping on the camera button from the menue) 20-25seconds
when in viewfinder mode, every button i press. 5-10 seconds.
thats like old phone in the year 1999
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11-21-2018 01:02 AM - edited 11-21-2018 01:03 AM
Re: Hero7 Black android gopro app
[ New ]no, there seems to be nothing i can do
your app is simply a software retard
these are the latest reviews of your app
no matter what GoPro version, no matter what AndroidOS version, no matter what region
this app is simply a BIG FAIL !!!!
Better start getting your app repaired before people start reviewing on amazon
EU REGION
INTERNATIONAL
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11-20-2018 12:55 PM - edited 11-20-2018 12:55 PM
Re: Hero7 Black android gopro app
[ New ]
To isolate the issue, kindly test the camera with another phone.
See if the same happens.
If it does, try running a manual update.
https://gopro.com/update/hero7-black
Instructions are listed after the email address and serial number page.
Let us know how it goes.
Thanks!
Ej
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11-20-2018 01:34 PM
Re: Hero7 Black android gopro app
[ New ]well thanks for the answer
just tried to connect with my girlfriends phone (samsung A5 2017)
with this phone i was not even able to connect the gopro.
can the sd card cause such lag ? i guess not. i have an old sandisk 64gb in there, its not the fastest but it works so far,
new sd card is ordered..
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11-20-2018 01:36 PM
Re: Hero7 Black android gopro app
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11-20-2018 01:38 PM
Re: Hero7 Black android gopro app
[ New ]
Hi @greenmesa34455,
SD card and resolution of the video may cause lag on the display.
If your phone does not support videos higher than 1080, 2k videos might struggle.
Please try to check recommended SD card.
Regards,
-Jay
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11-20-2018 01:52 PM
Re: Hero7 Black android gopro app
[ New ]yes is ordered, but there is not a single video on the card right now and i cant even connect the cam to the phone, i guess the sd card cant be the cause.
thought its probably cause of the OxygenOS from my Oneplus5 , read some post from 2016 that said OxygenOS is not supported, guess thats not the case anymore.
but why the samsung phone cant connect to the gopro is even more weird .
hope to find a solution before my trip to NZ
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11-20-2018 01:57 PM
Re: Hero7 Black android gopro app
[ New ]
Got it @greenmesa34455,
That's really odd.
If you a friend that has a GoPro camera as well I would suggest to test or try it out first.
If other camera will pair on Samsung phone then contact our customer support team.
They can assist you with that.
Regards,
-Jay
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11-21-2018 01:02 AM - edited 11-21-2018 01:03 AM
Re: Hero7 Black android gopro app
[ New ]no, there seems to be nothing i can do
your app is simply a software retard
these are the latest reviews of your app
no matter what GoPro version, no matter what AndroidOS version, no matter what region
this app is simply a BIG FAIL !!!!
Better start getting your app repaired before people start reviewing on amazon
EU REGION
INTERNATIONAL