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Sightseer
Posts: 3

Hero5 session no connection w/ app

I have removed the camera entry from iPhone’s and iPad’s device history and re-paired. I have reset the Wi-Fi on GoPro. I couldn’t delete or forget the camera’s Wi-Fi because it’s not on the list. I have removed the bluetooth entry. I have deleted and re-installed the GoPro App from both devices. I have also manually updated the GoPro.

Camera is Hero5 Session, firmware v02.51

Phone is iPhone 6S and 7, iPad Air.

iOS 12.1.1

Carrier on both is Telia.

GoPro app is version 5.1.1

GoPro customer service sucks. No way to chat because it’s not available for me. No email address where to complain.
GoPro
Posts: 5,947

Re: Hero5 session no connection w/ app

[ Edited ]

 

Hi @grandsand87218

 

Thank for trying to troubleshoot the issue.

 

I have just tested a HERO5 Session to pair with an iPhone8 running on iOS 12.1.1. It paired without any issues.

 

If you haven't already, try resetting the camera's Wi-Fi Settings: 

  1. With your camera off, press the Menu button to turn on the status screen.
  2. Press the Menu button repeatedly until you get to "Connections Settings".
  3. Press the Shutter button to select "Connections Settings".
  4. Press the Menu button repeatedly until you get to "Reset Connections".
  5. Press the Shutter button to select "Reset Connections".
  6. Press the Menu button to navigate to "Yes".
  7. Press the Shutter button to select "Yes".
  8. "Wi-fi Reset Successful" will appear on status screen.

Once done, proceed with the pairing process again.

Let us know how it goes.

 

 

Thanks!
Ej

 

Sightseer
Posts: 3

Re: Hero5 session no connection w/ app

I have done that as well. It didn’t solve the problem.
GoPro
Posts: 3,505

Re: Hero5 session no connection w/ app

 

Hi @grandsand87218

 

If you already did those and still can't connect it would be best to contact our customer support team.

 

They can help you with that. 

 

Just make sure that you have a copy of your proof of purchase and serial number. 

 

Thanks,

-Jay