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Sightseer
Posts: 1

Hero4 and Samsung note 9: unable to connect

[ New ]
Installed latest Quick app from Google Play store and followed instructions to no avail.

I tried a manual connection through WiFi, and the phone is not picking up on the camera.
The Bluetooth connection from the camera prompts to connect via the application.
Any suggestion?

Accepted Solutions
GoPro
Posts: 32,193

Re: Hero4 and Samsung note 9: unable to connect

[ New ]

Hi @maxd886

 

Would you be able to test if the same happens when connecting the camera to another phone?

You may also check GoPro Quik: Troubleshoot Connectivity Issues

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 32,193

Re: Hero4 and Samsung note 9: unable to connect

[ New ]

Hi @maxd886

 

Would you be able to test if the same happens when connecting the camera to another phone?

You may also check GoPro Quik: Troubleshoot Connectivity Issues

 

Let us know how it goes.

 

Thanks!

Ej