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Tourist
Posts: 3

Hero3 preview not working on XS Max

Hi, new to forum!

 

Have Hero3 and Preview works ok when using GOPRO App on ipad (iOS11) but Preview not working when using the XS Max (iOS12).

I can control the device, replay footge/photos via the App etc OK - just seems to be the Preview not working always displaying 'Starting Preview'.

I have only just loaded the Hero3 software onto the device so it should be current.

Any ideas please? TIA

49079358_1262606193880320_8959062927734734848_n.jpg
GoPro
Posts: 7,104

Re: Hero3 preview not working on XS Max

Hello @clairet8454. Are you trying to get a preview while the camera is idle, or when it is recording? If you were recording, the details here https://gopro.com/help/articles/block/GoPro-App-Preview-While-Recording would be helpful. Let us know though if this is not the case so we can help further. Best regards!

Tourist
Posts: 3

Re: Hero3 preview not working on XS Max

Thanks mariustanya. I am trying to get a preview of my film before I start recording or shooting, to see what I am going to capture on the shot & adjust accordingly. It works OK on the ipad but not the XS Max. It doesn't working during filming either but it is before filming/shooting that i smost important for me. thanks

GoPro
Posts: 7,104

Re: Hero3 preview not working on XS Max

Thank you for the quick reply, @clairet8454. Good to know that the feature works on the iPad. We do not have any other resolution at this time yet but we will bring the matter over to the team for a closer look. We will keep you posted as soon as we hear back from them. 

Tourist
Posts: 3

Re: Hero3 preview not working on XS Max

thank you @mariustanya look forward to hearing from you