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Tourist
Posts: 3

Hero black 7 will not coonect

[ New ]
I've spent up to 15 hrs trying to get my hero blk 7 to load on my phone.
I've tried every suggestion from the go pro site.
Every time it connects to the WiFi, within one second the connection is cancelled.
I've deleted the go pro and reloaded the go pro. "Something came up. Application has cancelled the request to choose a device"!!!
I've toggled WiFi on and off . I've tried every option 50 times at least.
I'm ready t

Accepted Solutions
GoPro
Posts: 26,196

Re: Hero black 7 will not coonect

[ New ]

Hello @tradarcher50

 

Try manually connecting to the camera's WiFi network.  

Send the app to the background and manually connect to the camera from your phone’s WiFi settings.

You can find the password by putting the camera in pairing mode, then tapping the Info button on the camera.

 

Can you also help us with the following information: Camera version, GoPro App version, phone and OS version.

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
Tourist
Posts: 3

Re: Hero black 7 will not coonect

[ New ]
Addendum to my original post. "Cannot connect"!
I keep getting the same message "Something came up and the application has cancelled the request to choose a device". Yet gopro will recognize my camera.
I have tried every option suggested over 50 times.
Ready to trash this frustrating camera.
Support knows the issue everyone is having and it never seems to be properly addressed.
GoPro
Posts: 26,196

Re: Hero black 7 will not coonect

[ New ]

Hello @tradarcher50

 

Try manually connecting to the camera's WiFi network.  

Send the app to the background and manually connect to the camera from your phone’s WiFi settings.

You can find the password by putting the camera in pairing mode, then tapping the Info button on the camera.

 

Can you also help us with the following information: Camera version, GoPro App version, phone and OS version.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Hero black 7 will not coonect

[ New ]
I was finally able to get it to load.
Thanks
Sightseer
Posts: 1

Re: Hero black 7 will not coonect

[ New ]

Thank you for your post tradarcher50. This solution corrected my issue as well. I was pulling my hair out. My Hero8 has never given me this much of an issue, but this Hero7......Sigh!  I'm connected again finally!