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Sightseer
Posts: 1

Hero Session4 won't connect to my iphone7 but still connects to my iphone5s.

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Hero Session4 won't connect to my iphone7 but still connects to my iphone5s.

I tried updating my HeroSession4 but it does not seem to be uploading the updates if there is infact an update.

Suggestions?


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GoPro
Posts: 14,303

Re: Hero Session4 won't connect to my iphone7 but still connects to my iphone5s.

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@trevern37075, sorry to hear about the trouble. Please ensure that the GoPro App on your iPhone 7 is updated to the latest version (v6.1). Additionally, you may try to manually reinstall the firmware update of your HERO4 Session camera following the Manual Update instructions here: Software Update Instructions for Session Cameras

If all devices are already up-to-date, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. There are some troubleshooting steps at https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the problem.

 

Let us know how it works for you.

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Highlighted
GoPro
Posts: 14,303

Re: Hero Session4 won't connect to my iphone7 but still connects to my iphone5s.

[ New ]

@trevern37075, sorry to hear about the trouble. Please ensure that the GoPro App on your iPhone 7 is updated to the latest version (v6.1). Additionally, you may try to manually reinstall the firmware update of your HERO4 Session camera following the Manual Update instructions here: Software Update Instructions for Session Cameras

If all devices are already up-to-date, the connection issue between the camera and GoPro App can be resolved by resetting the Wi-Fi settings. There are some troubleshooting steps at https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the problem.

 

Let us know how it works for you.