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Tourist
Posts: 4

Hero 8 won't connect to samsung s20+

[ New ]
My brand new gopro hero 8 won't connect with my Samsung galaxy s20+ 5G
GoPro
Posts: 18,669

Re: Hero 8 won't connect to samsung s20+

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Hello, @spiryhill8523. Make sure that you have the latest version of the app installed. Try manually connecting to the camera's Wi-Fi network from your phone’s Wi-Fi settings. You can find the password by putting the camera in pairing mode, then hitting the Info button on the camera. If applicable, change the Wi-Fi Band on your camera to 2.4GHz.

Tourist
Posts: 4

Re: Hero 8 won't connect to samsung s20+

[ New ]
I'm still getting an error message saying something went wrong would you like to try again now or later
GoPro
Posts: 2,557

Re: Hero 8 won't connect to samsung s20+

[ New ]
For connection issues, it’s best to reset everything because it could be a problem with the phone itself, the app, or the camera. 

Firstly the phone:
- Restart the phone
- After phone is back on turn off/on wifi and bluetooth 
- Remove any GoPro connection from the wifi settings menu
- Remove/unpair any GoPro connection from the bluetooth menu

Secondly the app:
- Delete the camera from the camera chooser inside the app (long press on camera image)
- (Android only Clear cache from the app: go to settings - apps - GoPro - clear cache)
- Kill the app and relaunch
 - Make sure you are running the latest app version

Lastly the camera:
- Pull battery out and back in
 - Make sure you are running the latest camera Firmware
- Turn wifi off and on
- Turn camera off and on

Now for pairing the camera to the app:
- Put camera in pairing mode, turn wifi connection on or wireless connections on
- Open app and tap the camera icon
- At this point the app will try to connect over bluetooth and take you through the pairing process, follow all the instructions on screen in app
- Some phones and some regions require that the camera be in a 2.4GHz wifi band so you may want to check that as well. This has to be changed on the camera > Preferences / Connections / Bandwidth
- Once you are paired just make sure for future reconnections that the wifi is on in the camera and you’ll be all set


Also - know that on my latest testing of connectivity, the bug I encountered was fixed by doing a factory reset of the camera.
So if none of the above helped, maybe that's something to try.
Tourist
Posts: 4

Re: Hero 8 won't connect to samsung s20+

[ New ]
I've reset everything I can, can't remove the gopro connection from my phone because it has not been able to connect even though it appears in my phone's bt menu, but bot the wifi menu.
GoPro
Posts: 2,557

Re: Hero 8 won't connect to samsung s20+

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Did you even factory reset the camera?
This is strange, usually, those reboot steps help clear out the issue :(
Tourist
Posts: 4

Re: Hero 8 won't connect to samsung s20+

[ New ]
Yup did factory reset last night, it's not showing up in my phone's wifi settings. So I'm getting best buy to help because I bought it new yesterday.
GoPro
Posts: 2,557

Re: Hero 8 won't connect to samsung s20+

[ New ]
@spiryhill8523
Hi, let me know if you manage to solve the connection issues.
From our experience, the tips listed have worked. Things such as toggling the Bluetooth off/on for the phone / doing battery pull have helped. In my personal experience this does the job.