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Tourist
Posts: 4

Hero 8 Android 7 not compatible

[ New ]

Hi there,
android 7 phone with hero8 black: gopro app not compatible. lol
I cleared the playstore cache and data (brand new phone tho, never installed anything before)
tried again: nope.
fairly disappointing, guys! 


solution?

 

cheers, oli

 

GoPro
Posts: 11,097

Re: Hero 8 Android 7 not compatible

[ New ]

@sweetsummi140, just to clarify, are you having issues installing the GoPro App on your mobile device? Please install any available Android update on your phone. You can get the application here: https://play.google.com/store/apps/details?id=com.gopro.smarty&hl=en

Additional information about the compatibility issue has been discussed in this thread: https://community.gopro.com/t5/GoPro-Apps-for-Mobile/GoPro-App-not-compatible-with-my-device/m-p/512...

Tourist
Posts: 4

Re: Hero 8 Android 7 not compatible

[ New ]

I can't update my phone's os to a higher android than 7
the firmware of the phone is updated
the hero 8 is updated
The app from the app store will not install 
see attached image

 

cheers

 

Capture.JPG
Tourist
Posts: 4

Re: Hero 8 Android 7 not compatible

[ New ]

for your information: some hours ago while trying to get it running, I installed an older app release (for hero7)
and it installed and opened, but of course didn't connect to my hero8
cheers

GoPro
Posts: 11,097

Re: Hero 8 Android 7 not compatible

[ New ]

@sweetsummi140, what's the phone model used?

Tourist
Posts: 4

Re: Hero 8 Android 7 not compatible

[ New ]

It's a CUBOT R9 from 2017, Firmware 2018, Android 7
see also the image 

CUBOT-R9-2017-Android7-Firmware2018.jpg
GoPro
Posts: 21,971

Re: Hero 8 Android 7 not compatible

[ New ]

Hi @sweetsummi140

 

We'll have this shared with the team.

This may be related to your phone's chipset.

 

If you have access to another phone, see if you will be able to install the app.

 

Thanks!

Ej