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Sightseer
Posts: 1

Hero 7 won’t download to app

Hello. I’ve seen a bunch of posts like this so I tried to do a bunch of things already. I have content on my camera that I can see, but only some of it will download to my iPad or iPhone app. This is new, as it worked flawlessly for a while. I’ve scrolled down on the media page - so there’s no issues with dates. My camera is on v1.90. I have a 2nd gen iPad Pro and an iPhone 8.

I’ve sent a note to GoPro asking for help through the website and received nothing back.

Pls help.
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GoPro
Posts: 19,720

Re: Hero 7 won’t download to app

Hi @vitalgorge68487

 

What SD card are you using?

Do you have the latest version of the GoPro App?

If you have recently updated the app, make sure to restart your device before pairing the camera.

 

We are not able to pull up a case using the email address on your Hub profile.

Do you have the case number? We'll follow up with the team.

 

Thanks!

Ej