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Sightseer
Posts: 1

Hero 7 black wont pair with iphone 7

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GoPro
Posts: 3,383

Re: Hero 7 black wont pair with iphone 7

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@renovatorrick @loyalshore81174 

 

Make sure your GoPro app is up to date > 6.2 version has been released yesterday.

 

You can also try this
1. Restart your phone and try to connect again
2. If this does not work, please delete the camera entry and attempt to re-pair the camera.

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Sightseer
Posts: 1

Re: Hero 7 black wont pair with iphone 7

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I'm having the same issue with my Hero 7 Silver.. it won't connect to my iPhone 8 on the app.
GoPro
Posts: 15,286

Re: Hero 7 black wont pair with iphone 7

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@renovatorrick, @loyalshore81174, what's the iOS version installed? Please ensure to have the latest version of the app and iOS on your phone installed. Then have your mobile device restarted before attempting to pair the camera with the app again.

 

If the issue persists, there are some troubleshooting suggestions here https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the issue.

GoPro
Posts: 3,383

Re: Hero 7 black wont pair with iphone 7

[ New ]

@renovatorrick @loyalshore81174 

 

Make sure your GoPro app is up to date > 6.2 version has been released yesterday.

 

You can also try this
1. Restart your phone and try to connect again
2. If this does not work, please delete the camera entry and attempt to re-pair the camera.