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Sightseer
Posts: 2

Hero 7 black wont connect to iphone, wifi

Hi all

Just got a new Hero 7 black and i'm having no luck in connecting it via wifi. Goes straght through the bluetooth pairing phase but just gets stuck adn wont connect to wifi, just going round and round in circles with the "Oops, That didnt work" message! i've changed the wifi from 5ghz to 2.4, deleted the network and bluetooth configurations, reinstalled the app, updated the gopro manually, toggled just about evertthing on and off!! it see's the wifi from the Hero and connects to it in settings. 

Any ideas anyone? 

 

Thanking you!

GoPro
Posts: 10,671

Re: Hero 7 black wont connect to iphone, wifi

Hi @mardico

 

What phone are you using?

To help isolate the issue, please try pairing it with another phone.

Also, make sure that you are using the latest version of the GoPro app.

 

Thanks!
Ej

Sightseer
Posts: 2

Re: Hero 7 black wont connect to iphone, wifi

Hi Ej

 

Just managed to finally sort it! i am using an iPhone X. So for anyone else, the solution was to completely reset the network settings on the iPhone, which is a pain but worked straight away!

 

GoPro
Posts: 8,325

Re: Hero 7 black wont connect to iphone, wifi

Thank you for the update and for sharing the resolution, @mardico. Great to know that the camera and the phone are paired connected already. enjoy using your GoPro!