Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
GoPro
Posts: 6,097

Re: Hero 7 black Media will not load to app

[ New ]

Is it happening on both photo and video? @pointnemo

 

Have you tried to check if your phone supports the video resolution you're using?

Also do not pair your phone to your camera if you want to use your camera manually or control it using the camera. 

 

Just in case your phone is paired just disconnect and pair it again and you should be able to view your media. 

 

 

Another thing - Time and Date. 

If the time and date on your camera is incorrect the file will be placed randomly or on the bottom part most of the time. 

 

 

-Jay

Tourist
Posts: 3

Re: Hero 7 black Media will not load to app

[ New ]
Jay,
I tried all that was suggested. When I plugged my camera into my computer and started download, the download would stop and a message would appear saying “file could not be downloaded”
What I did to resolve the problem was take SD card out of camera and insert into card reader and then the pics/videos showed up and I copied them to my desktop and then imported into Quik. Now I am going to do a factory reset on camera and reformat the SD card and hope that fixes the problem.
Thanks for the help.
Dean
Tourist
Posts: 8

Re: Hero 7 black Media will not load to app

[ New ]
Jay,

That worked. I don’t know how. I had tried that before. Thanks

Nick