Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-240464%22%20slang%3D%22en-US%22%3EHero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-240464%22%20slang%3D%22en-US%22%3EI%20recently%20bought%20a%20gopro%20hero%207%20Black%20and%20i%20cant%20do%20it%20work%20live%20streaming%20on%20my%20Android%20Huawei%20P20%20pro%20versi%C3%B3n%20Android%208.1%2C%20when%20i%20select%20the%20option%20live%20the%20circle%20get%20spinning%20and%20spinning%20and%20nothing%20happens%2C%20somebody%20happens%20the%20same%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-240464%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-240770%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-240770%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75534%22%20target%3D%22_blank%22%3E%40snowybeach23548%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAre%20you%20using%20Wi-Fi%26nbsp%3B%20or%20personal%20hotspot%3F%3C%2FP%3E%0A%0A%3CP%3EMale%20sure%20that%20the%20Facebook%20app%20is%20up%20to%20date%20and%20logged%20in%20with%20the%20your%20preferred%20profile.%3C%2FP%3E%0A%0A%3CP%3EFor%20reference%2C%20here%20are%20the%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Fgetting-started-with-live-streaming%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Esteps%20%3C%2FA%3Ein%20setting%20up%20live%20stream.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-240915%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-240915%22%20slang%3D%22en-US%22%3E%3CP%3EHaving%20same%20problem%20here%20i%20cant%20find%20a%20way%20to%20stream%2C%20every%20time%20y%20connect%20to%20the%20camera%20it%20disconnects%20from%20internet%20so%20i%20can%20not%20setup%20the%20live%20settings%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-240917%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-240917%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75613%22%20target%3D%22_blank%22%3E%40agilestorm50675%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWere%20you%20able%20to%20try%2Ffollow%20the%20steps%20listed%20on%20the%20link%20above%3F%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20either%20use%20your%20personal%20hotspot%20or%20a%20Wi-Fi%20network%20to%20connect%20to%20the%20internet.%3C%2FP%3E%0A%0A%3CP%3EYour%20camera%20is%20supposed%20to%26nbsp%3Bbe%20connected%20via%20Bluetooth%20when%20you%20start%20the%20live%20stream.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20if%20this%20works.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-241060%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-241060%22%20slang%3D%22en-US%22%3Ehave%20the%20same%20problem.%20Dialogue%20to%20set%20up%20Facebook%20does%20not%20even%20appear.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-244412%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-244412%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20so%20close%20to%20sending%20this%20back!!!%20This%20is%20a%20complete%20nightmare%2C%20I%20have%20tried%20so%20many%20things.%20Everything%20is%20up-to-date%2C%20tried%20reinstalling%20the%20app%20and%20reconnecting%20the%20gopro%2C%20but%20when%20I%20click%20on%20Setup%20Live%20it%20just%20spins%20and%20an%20exclamation%20mark%20icon%20appears%20(!)%20AND%20NO%20ERROR%20MESSAGE!!!%20I%20am%20a%20developer%20myself%2C%20this%20is%20SHODDY%20workmanship!%20I%20am%20so%20close%20to%20throwing%20it%20against%20a%20wall.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-244415%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-244415%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F76291%22%20target%3D%22_blank%22%3E%40bluesand58357%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20to%20reset%20the%20camera%20and%20reinstall%20the%20firmware%20again.%3C%2FP%3E%0A%0A%3CP%3EMake%20sure%20that%20you%20have%20a%20good%20internet%20connection%2FWi-Fi%20or%20Hotspot.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20can%20somehow%20do%20a%20speedtest%20please%20do%20so%20that%20we%20can%20check.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-244657%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-244657%22%20slang%3D%22en-US%22%3EAlso%2C%20be%20sure%20to%20try%20both%20Wi-Fi%20bands%20on%20the%20camera.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251479%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251479%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20here%204hours%20wasted%20on%20trying%20to%20set%20it%20up%20with%202%20different%20phones%20and%20reinstalling%20firmware%20manually%20and%20still%20having%20major%20issues%20with%20being%20able%20to%20connect%20gopro%20to%20hotspot%20and%20also%20connectivity%20issues%20and%20having%20to%20remove%20camera%20from%20app%20constantly%20to%20get%20it%20to%20work%20again.%20its%20a%20major%20issue%20that%20needs%20fixing%2C%20its%20a%20main%20feature%20that%20seems%20to%20work%20on%20selected%20devices.%20Im%20at%20the%20stage%20of%20pegging%20it%20at%20the%20wall%20also%26nbsp%3B%3CIMG%20class%3D%22emoticon%20emoticon-smileymad%22%20id%3D%22smileymad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-mad.png%22%20alt%3D%22Smiley%20Mad%22%20title%3D%22Smiley%20Mad%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251510%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251510%22%20slang%3D%22en-US%22%3EMake%20sure%20Wi-Fi%20calling%20is%20turned%20off%20on%20the%20phone.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-251532%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-251532%22%20slang%3D%22en-US%22%3EIve%20spent%205hours%20on%20trying%20everything%20and%20tried%20hotspotting%20multiple%20devices%20including%20a%20galaxy%20book%20with%20windows%2010%20this%20is%20a%20major%20issue%20that%20gopro%20needs%20to%20resolve%20asap%20as%20im%20not%20the%20only%20one%20having%20this%20issue%20and%20they%20need%20to%20be%20able%20to%20make%20it%20live%20stream%20to%20pages%20also%20thats%20a%20major%20downer.%20Extreamly%20disappointed%20with%20it%20at%20the%20moment%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-276762%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-276762%22%20slang%3D%22en-US%22%3E%3CP%3E...well%20I%20am%20two%20hours%20in%20on%20a%20new%20hero%207%20black%20and%20no%20luck%20on%20syncing%20to%20the%20gopro%20app%20on%20android.%20I%20would%20suggest%20gopro%20get%20a%20new%20product%20integration%20engineer%20because%20they%20dont%20seem%20to%20know%20anything%20about%20firmware%20updates%20or%20wireless%20networking.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-276952%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20and%20android%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-276952%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F84247%22%20target%3D%22_blank%22%3E%40spirystoke16701%3C%2FA%3E%20-%20With%20Android%2C%20other%20factors%20come%20into%20play%20-%20specifically%20the%20brand%20and%20model%20of%20your%20phone%20may%20not%20be%20compatible%20with%20the%20app.%20Our%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20can%20help.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Hero 7 and android

I recently bought a gopro hero 7 Black and i cant do it work live streaming on my Android Huawei P20 pro versión Android 8.1, when i select the option live the circle get spinning and spinning and nothing happens, somebody happens the same?
GoPro
Posts: 8,348

Re: Hero 7 and android

 

Hi @snowybeach23548

 

Are you using Wi-Fi  or personal hotspot?

Male sure that the Facebook app is up to date and logged in with the your preferred profile.

For reference, here are the steps in setting up live stream.

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Hero 7 and android

Having same problem here i cant find a way to stream, every time y connect to the camera it disconnects from internet so i can not setup the live settings

GoPro
Posts: 8,348

Re: Hero 7 and android

 

Hi @agilestorm50675

 

Were you able to try/follow the steps listed on the link above?

You may either use your personal hotspot or a Wi-Fi network to connect to the internet.

Your camera is supposed to be connected via Bluetooth when you start the live stream.

 

Let us know if this works.

 

Thanks!

Ej

 

Tourist
Posts: 13

Re: Hero 7 and android

have the same problem. Dialogue to set up Facebook does not even appear.
Sightseer
Posts: 1

Re: Hero 7 and android

I am so close to sending this back!!! This is a complete nightmare, I have tried so many things. Everything is up-to-date, tried reinstalling the app and reconnecting the gopro, but when I click on Setup Live it just spins and an exclamation mark icon appears (!) AND NO ERROR MESSAGE!!! I am a developer myself, this is SHODDY workmanship! I am so close to throwing it against a wall.

GoPro
Posts: 3,505

Re: Hero 7 and android

 

Hi @bluesand58357,

 

Please try to reset the camera and reinstall the firmware again.

Make sure that you have a good internet connection/Wi-Fi or Hotspot. 

 

If you can somehow do a speedtest please do so that we can check. 

 

 

Regards,

-Jay

Explorer
Posts: 10,934

Re: Hero 7 and android

Also, be sure to try both Wi-Fi bands on the camera.