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Tourist
Posts: 2

Hero 7 Iphone control is lost

I'm having a problem where I can connect my Hero 7 to the GoPro App in my iPhone 6 plus and everything works fine for a few moments, then control of the GoPro is lost and I cannot regain it.

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GoPro
Posts: 5,663

Re: Hero 7 Iphone control is lost

@mrandersen, there are some troubleshooting suggestions here -- https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the problem. If the issue persists after going through the suggested troubleshooting steps, our Support team at https://gopro.com/help/ContactUs will be able to assist you further.

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Tourist
Posts: 2

Re: Hero 7 Iphone control is lost

I have tried those options and will contact the support team

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GoPro
Posts: 5,663

Re: Hero 7 Iphone control is lost

@mrandersen, we appreciate you going through the suggested troubleshooting steps. Don't hesitate to reach out if you have any further questions or concerns.