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Tourist
Posts: 3
Accepted Solution

Hero 7 Black with Huawei P20 Pro Connection Issues

I have managed to stablish the connection across the devices (another pain) but I can't transfer the files. I get the "fail" messages on the GoPro App.
In other words, I cannot upload anything or create movies on Quik.

I am running the latest versions on Android Pie.

Can anyone help me with the file transfer between the H7 and the P20pro?

Cheers

Accepted Solutions
Highlighted
GoPro
Posts: 8,289

Re: Hero 7 Black with Huawei P20 Pro Connection Issues

Hello @loyalridge50052 . Have you been able to pair your camera with a different mobile device? This will help us further isolate if the issue is the phone or the camera. Also, there are additional troubleshooting steps here https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin... that will help. Have a go at them and let us know how it goes. Thanks!

View solution in original post


All Replies
GoPro
Posts: 10,573

Re: Hero 7 Black with Huawei P20 Pro Connection Issues

 

Hi @loyalridge50052

 

I have just tested a HERO7 Black and a P20 Pro running on Android Pie.

I was able to transfer both photos and videos successfully.

 

Make sure that you have the camera and the app running on the latest version.

If it's still the same, try deleting the camera from the app and pair it again.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Tourist
Posts: 3

Re: Hero 7 Black with Huawei P20 Pro Connection Issues

Hi @aragon1006,

 

Thanks for the feedback.

 

I have the latest updates on Android Pie and have done the "delete/reset" already. 

 

Can you share the settings on your gopro connections?

 

Thanks!

 

J

Screenshot_20190131_160319_com.gopro.smarty.jpg
GoPro
Posts: 10,573

Re: Hero 7 Black with Huawei P20 Pro Connection Issues

 

Hi @loyalridge50052

 

I had the camera set to 2.4Ghz

See if changing the Wi-Fi band helps.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Hero 7 Black with Huawei P20 Pro Connection Issues

Hi @aragon1006 

 

Tried removing the camera from the app, changed 2.4 setting (was aalread but confirmed) and did a reset on the connection 9n the GP. 

 

Still failing.

 

Any other suggestions? 

Screenshot_20190203_193733_com.gopro.smarty.jpg
Highlighted
GoPro
Posts: 8,289

Re: Hero 7 Black with Huawei P20 Pro Connection Issues

Hello @loyalridge50052 . Have you been able to pair your camera with a different mobile device? This will help us further isolate if the issue is the phone or the camera. Also, there are additional troubleshooting steps here https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin... that will help. Have a go at them and let us know how it goes. Thanks!