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Tourist
Posts: 5

Hero 6 + iphone X video sharing uploading fail

Hello,

I have a iphone X with the latest version of iOS, I've updated the Quick app. But when ever I click to share a video it gets to 50% then freezes. I've completely removed all apps and re-installed tried various length videos 30 sec to 2 mins but they all fail at the 50% mark. Please help. Not sure how to fix it. 

GoPro
Posts: 3,505

Re: Hero 6 + iphone X video sharing uploading fail

 

Hi @jamesk52168,

 

May I know where do you share it?

 

Have you tried uninstalling and reinstalling and after that connect your account to the social media platform you want to share?

 

Thanks,

-Jay 

Tourist
Posts: 5

Re: Hero 6 + iphone X video sharing uploading fail

Hi everyone,

On the "share~" screen. The screen you see immedialty after you click save. The options I have are share too.. Whatsapp, Facebook, Messenger, Messages, Email, Twitter then I have two more at the bottom copy link and photo library. 

Which everone I click I get the same result, up to 50% then it stops.  I read on another site that 0 > 50% is the app readying the video to send and 50 > 100% is it actaully uploading. Dont know if this is true or not.  I understand the share button is which app the phone will launch once complete, all video are being uploaded to Go Pro's system right? 

 

PS Woth pointting out that the did work fine over the summer, sent loads of videos no problem. 

 

Its a shame you can't poick a realease of the app to install. 

GoPro
Posts: 8,509

Re: Hero 6 + iphone X video sharing uploading fail

 

Hi @jamesk52168

 

I am sorry for any troubles caused.

Please try saving the file locally.

Once done, reopen the app then try to share it again.

Let us know if this way works.

 

Thanks!

Ej

Tourist
Posts: 5

Re: Hero 6 + iphone X video sharing uploading fail

Hi,

Videos save to my phone by pressing Photo Library option no probelm. Although if I then try and share the video in the app it crashes iimmediatly / stalls on 0% indefinatly. 

GoPro
Posts: 8,509

Re: Hero 6 + iphone X video sharing uploading fail

 

Hi @jamesk52168

 

Does the upload fail both on Wi-Fi and data connection?

 

Thanks!

Ej

Tourist
Posts: 5

Re: Hero 6 + iphone X video sharing uploading fail

Hi,
Yes I get the same problem if I’m using wi fi or mobile data.
GoPro
Posts: 8,509

Re: Hero 6 + iphone X video sharing uploading fail

 

Hi @jamesk52168

 

Are these uploads from the GoPro app or from Quik for Mobile?

Would you mind trying to upload it to a different platform or try selecting "Copy Link".

See if the same happens.

 

Thanks!

Ej