Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
GoPro
Posts: 10,671

Re: Hero 5 not connecting to Samsung s9 app

Hi @jonnywhy26

 

Thank you for the information, I noticed that the SD card you are using is not a recommended card.

To isolate the issue further, would you be able to test this with a recommended card?

I have just tested a Samsung Note 9 (GoPro app on 5.1.1) and was able to trim videos without errors.

 

Also, we are releasing an update(GoPro app for Android) to address the crashing/connection issues.
Please continue check our website for information. 

Software Update Release Information

 

Regards,

Ej

 

Hiker
Posts: 14

Re: Hero 5 not connecting to Samsung s9 app

Estou com o mesmo problema de conexão via wifi na Hero senssion 5 na conexão com o Galaxy A50, estou com a versão atualizada mais mesmo assim não conecto, o app até que encontra a camera mais não conecta o wifi.

Hiker
Posts: 14

Re: Hero 5 not connecting to Samsung s9 app

Estou com o mesmo problema de conexão via wifi na Hero senssion 5 na conexão com o Galaxy A50, estou com a versão atualizada mais mesmo assim não conecto, o app até que encontra a camera mais não conecta o wifi.
GoPro
Posts: 10,671

Re: Hero 5 not connecting to Samsung s9 app

Hi @allexestevam

 

When on the pairing process, try to open your phone's connection settings and see if your phone picks up the camera's Wi-Fi name.

Tap on it and enter the password.

Go back to the app and see if your camera is found on the camera list.

 

Thanks!

Ej

Hiker
Posts: 14

Re: Hero 5 not connecting to Samsung s9 app

aragon1006

Amigo já tentei tudo isso aí e não conecta de jeito nenhum, sinceramente não seu o que está acontecendo, o App encontra a camera pelo bluetohh porém não consegue conectar no wifi.

GoPro
Posts: 3,217

Re: Hero 5 not connecting to Samsung s9 app

@allexestevam, typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history.  
  2. Reset your camera’s Wi-Fi settings using the instructions HERE.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Hopefully this helps. Let us know how it goes.

Ann

Hiker
Posts: 14

Re: Hero 5 not connecting to Samsung s9 app

Já fiz esse procedimento inumeras vezes, entrei em contato com a samsung e ele me solicitaram um relatorio que o próprio aparelho dar sobre as conexões, ficaram de me responder hoje, eles estão achando que seja falta de atualização do app.

Sightseer
Posts: 1

Re: Hero 5 not connecting to Samsung s9 app

Just to add having same issue. Spent last 3 hours trying all manner of methods to reset and connect. 

I can get the Go Pro to connect but it appears the issue is on the App. I force the wifi connection and bluetooth is up but as soon as I tap for a live connection the wifi connection drops off. 

 

So app is useless. back to manual.