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GoPro
Posts: 10,671

Re: Hero 5 not connecting to Samsung s9 app

 

Hi @nobledawn31223

 

I am sorry to hear about the connection issues.

Let us try and help you out.

What error message are you getting?

Is your phone detecting the Wi-Fi name of your camera?

 

Please go over the steps listed on this article:

Troubleshooting GoPro App Connectivity Issues

 

If you need further assistance, you may contact our Support Team via phone or chat.

https://gopro.com/help/ContactUs

Let us know how it goes.

 

Thanks!
Ej

 

Sightseer
Posts: 1

Re: Hero 5 not connecting to Samsung s9 app

WOW! is this still an issue?

 

Im trying to get the videofeed shown from my Samsung S9, and the wheel just keeps on spinning without me see anything. then after 2 minutes i jsut get an popus saying "Something went wrong" no more error code or nothing....

GoPro
Posts: 10,671

Re: Hero 5 not connecting to Samsung s9 app

 

Hi @bluebluff25731

 

Were you able to change the Wi-Fi band?

Does the same happen when pairing the camera with a different mobile device?

 

You may also contact our Support Team via phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 5

Re: Hero 5 not connecting to Samsung s9 app

I am able to connect my Hero 5 and Hero 5 session to my Samsung Note 9, but when I try to edit my video, create a video clip and save it, a message pops up that says something went wrong and try again. I keep trying but nothing happens.
GoPro
Posts: 8,325

Re: Hero 5 not connecting to Samsung s9 app

Hello @jonnywhy26. How are you editing your video, is it through the GoPro App? Or are you opening your media through Quik for mobile and editing there? If you are editing through Quik, there are steps-to-fix here that you can try. Feel free to post back for any other questions and concerns.  

Tourist
Posts: 5

Re: Hero 5 not connecting to Samsung s9 app

D1B3A79C-4184-42A7-AF8D-7C195F995B7B.jpegI am trying to edit on the “GoPro” app so I can then export to the “Quik” app.  I attached a photo of the message that pops up during every attempt to trim video during the editing process.  

GoPro
Posts: 10,671

Re: Hero 5 not connecting to Samsung s9 app

Hi @jonnywhy26

 

Do you have the camera, the phone, and the app update to the latest software?

What SD card are you using?

Is this happening to all files or just on one specific video?

Would you mind testing this with a different mobile device?

 

 

Thanks!

Ej

 

Tourist
Posts: 5

Re: Hero 5 not connecting to Samsung s9 app


@aragon1006 wrote:

Hi @jonnywhy26

 

Do you have the camera, the phone, and the app update to the latest software?

What SD card are you using?

Is this happening to all files or just on one specific video?

Would you mind testing this with a different mobile device?

 

 

Thanks!

Ej

 


Yes, Yes and Yes.  

The SD card is a LEXAR 300x / 64 GB (Micro SD XC I (1)

It only happens on edited video when I’m trying to download them to my phone (Samsung Galaxy Note 9). It was working fine on the Note 9 until the recent update from Samsung a month or so ago.  

Works fine on iPhone 8 and iPad.