03-20-2019 03:08 PM
Thank you for the information, I noticed that the SD card you are using is not a recommended card.
To isolate the issue further, would you be able to test this with a recommended card?
I have just tested a Samsung Note 9 (GoPro app on 5.1.1) and was able to trim videos without errors.
Also, we are releasing an update(GoPro app for Android) to address the crashing/connection issues.
Please continue check our website for information.
06-24-2019 04:03 PM
Estou com o mesmo problema de conexão via wifi na Hero senssion 5 na conexão com o Galaxy A50, estou com a versão atualizada mais mesmo assim não conecto, o app até que encontra a camera mais não conecta o wifi.
06-24-2019 04:38 PM
06-25-2019 11:28 AM
When on the pairing process, try to open your phone's connection settings and see if your phone picks up the camera's Wi-Fi name.
Tap on it and enter the password.
Go back to the app and see if your camera is found on the camera list.
06-25-2019 02:21 PM
Amigo já tentei tudo isso aí e não conecta de jeito nenhum, sinceramente não seu o que está acontecendo, o App encontra a camera pelo bluetohh porém não consegue conectar no wifi.
06-25-2019 05:33 PM
@allexestevam, typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly:
- Remove your camera entry from the GoPro App's history.
- Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history.
- iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history.
- Reset your camera’s Wi-Fi settings using the instructions HERE.
- Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.
Hopefully this helps. Let us know how it goes.
06-26-2019 03:26 AM
Já fiz esse procedimento inumeras vezes, entrei em contato com a samsung e ele me solicitaram um relatorio que o próprio aparelho dar sobre as conexões, ficaram de me responder hoje, eles estão achando que seja falta de atualização do app.
08-02-2019 05:13 AM
Just to add having same issue. Spent last 3 hours trying all manner of methods to reset and connect.
I can get the Go Pro to connect but it appears the issue is on the App. I force the wifi connection and bluetooth is up but as soon as I tap for a live connection the wifi connection drops off.
So app is useless. back to manual.