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09-11-2018 06:32 AM
Hero 5 not connecting to Samsung s9 app
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Note connects and works fine with my ipad.
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03-20-2019 03:08 PM
Re: Hero 5 not connecting to Samsung s9 app
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Hi @jonnywhy26
Thank you for the information, I noticed that the SD card you are using is not a recommended card.
To isolate the issue further, would you be able to test this with a recommended card?
I have just tested a Samsung Note 9 (GoPro app on 5.1.1) and was able to trim videos without errors.
Also, we are releasing an update(GoPro app for Android) to address the crashing/connection issues.
Please continue check our website for information.
Software Update Release Information
Regards,
Ej
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09-11-2018 08:07 AM
Re: Hero 5 not connecting to Samsung s9 app
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Hello @adzyspence,
Sorry for the inconvenience. This is an ongoing issue that our team is working on. We are still waiting for an update (resolution) at this time. We will keep you posted.
Best regards,
Marius
09-12-2018 04:28 AM
Re: Hero 5 not connecting to Samsung s9 app
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09-12-2018 12:21 PM
Re: Hero 5 not connecting to Samsung s9 app
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Hello @jbuensalida,
Sorry to hear about that. Do you get any error message when you connect your camera through the GoPro App on your Samsung S9+ ? See if uninstalling and re-installing the app will help. The original poster was able to connect as well but was not able to access media.
I just checked with a Samsung J6 and a Samsung S7 phone and the pairing with the camera went successfully. I was also able to access media from the camera. We would like to determine if the issue maybe isolated to particular phone models. Please let us know what you find out.
Thanks,
Marius
09-13-2018 01:10 AM
Re: Hero 5 not connecting to Samsung s9 app
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09-13-2018 01:11 AM
Re: Hero 5 not connecting to Samsung s9 app
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09-13-2018 07:51 AM
Re: Hero 5 not connecting to Samsung s9 app
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Got it, @adzyspence. Thank you for the additional information. We will let you know once we have heard from the team regarding a resolution. Best regards!
11-19-2018 08:11 AM
Re: Hero 5 not connecting to Samsung s9 app
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I did not know anything about GoPro I just bought the one with 4k and water proof.
I learned that there are other generations.
I am really pissed of at GoPro for not having something that works.
Im going to return this. And not buy another one.
I thought I would have a good experience but if I can't see what the camera sees this expensive piece of crap is worthless