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Sightseer
Posts: 2
Accepted Solution

Hero 5 files not showing on GoPro App

Hero 5 media will not show up on GoPro App. I cannot change the settings to allow for auto upload, and can't find the place to update my wifi (in our new house) for auto upload. I've deleted and re-found the camera in the app multiple times, as well as gone through the most recent camera update. I'm at a loss. I can see the media when I look at the camera itself, but I can't share or use any of the media because I can't acess it through the app.  

 

This is also a brand new Hero 5 - my original camera became dysfunctional and was replaced with my GoPro plus account.


Accepted Solutions
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GoPro
Posts: 6,097

Re: Hero 5 files not showing on GoPro App

Hi @caitlinh57033,

 

You just have to reset you camera's wireless connection. 

  1. From the main screen, swipe down.
  2. Tap Connect > Reset Connections, and then tap Reset.
  3. You will now have a new password that is created by the camera.

After that delete your GoPro Camera on your phone's Bluetooth Settings. 

 

Delete your camera on the app and then pair it again. 

 

Let us know if that will work. 

 

 

Regards,

-Jay

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Hero 5 files not showing on GoPro App

Hi @caitlinh57033,

 

You just have to reset you camera's wireless connection. 

  1. From the main screen, swipe down.
  2. Tap Connect > Reset Connections, and then tap Reset.
  3. You will now have a new password that is created by the camera.

After that delete your GoPro Camera on your phone's Bluetooth Settings. 

 

Delete your camera on the app and then pair it again. 

 

Let us know if that will work. 

 

 

Regards,

-Jay