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Tourist
Posts: 1

Hero 5 black - iPhone 7 connect failed

Hi there,

 

I have seen a lot of posts stating that there was a solution to a common (?) problem.

 

Connection of Hero 5 black with iPhone 7 ...

 

Hero 5 Black arrived today. I unpacked and started. (BTW - the device started with french language ...)

 

Hero has firmware version 2.6 (according to GoPro Quik on iMac the latest).

I have downloaded the latest version of "GoPro - formerly Capture".

Received the message: "keine GoPro gefunden" ... yes I am German ...

 

I have followed the Following former solutions:  

I have resetted Wifi and Bluetooth more than once.

I have resetted the connections of the Hero 5 more than once.

I have resetted the Hero to factory settings.

 

Nothing worked.

Always the same message: "keine GoPro gefunden" (BTW - without any time delay).

 

Any idea how to run this ... thing?

 

Cheers Reto

GoPro Community Manager
Posts: 5,861

Re: Hero 5 black - iPhone 7 connect failed

@nicecliff38753 - Just to confirm you're doing some other steps... are you turning on the wireless signal from the camera? Also, are you going into the phone's settings and setting the wifi to to connect to the camera's signal?

 

Thanks,
Jeff