04-08-2018 12:51 PM - edited 04-08-2018 12:53 PM
Hi GoPro - Please find a solution to this problem - lots of threads with the same issue - and I have the same... Cheers, Steen
As many who have posted here, I'm very frustrated.
When setting up my 5 Black and trying to setup auto upload (I have a Plus subscription), the camera won't see any wifi networks through Capture, or even on the camera itself (when searching connections through the camera menus). I've now spent an hour on the phone with customer support, and that went nowhere. I understand she goes through a script for troubleshooting, but she clearly didn't understand the problem I'm having and couldn't come up with a solution. I'm connected to Capture (though even that is unstable and requires a reboot fairly regularly), but I simply can't upload anything to my GoPro Plus account. My multiple devices see multiple wifi networks, and my home network is quite strong. I spent a fair number of pennies on our system, and we have very strong wifi, with a lot of bandwidth throughout our house, so I know the wifi network(s) are there, but when setting up through Capture, the camera is seeing none of them. I'm NOT talking about the message in the wifi settings menu of my iPhone. That's different, and my phone/iPad see the GoPro wifi "network," but when clicking the cloud button in Capture so as to set up auto upload, it never sees any networks. I should say, it did once after about 20 tries, but that didn't stick. Likewise, when I try the manual upload through the camera, it gets stuck on "Searching for new media," and never gets past that, I'm sure because it can't find a network for the upload.
04-14-2018 02:41 PM - edited 04-14-2018 02:43 PM
Sorry for any troubles caused. Please try these steps as this has worked on mine:
Reset the camera to factory settings.
Proceed with the pairing process.
Set up auto upload.
If the issue persists, try to manually update the software of the camera then proceed with the setup process again.
Let us know how it goes.
06-02-2018 06:24 PM
I have the same issue and have tried all your suggestions and still no good.
what is going on? Why can't this be resolved.
i pick up the neighbours wifi network no problems but cannot find my own!
very very frustrating.
06-03-2018 03:59 PM
06-03-2018 08:37 PM
i think this problem has been solved what they suggessted is
Factory reset on camera
Delete and re-install the capture app.