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Hiker
Posts: 10

Hero 5 Black Won't Find Wifi network - STILL NO SOLUTION... NOT OK GOPRO!

[ Edited ]

Hi GoPro - Please find a solution to this problem - lots of threads with the same issue - and I have the same... Cheers, Steen

 

As many who have posted here, I'm very frustrated. 

 

When setting up my 5 Black and trying to setup auto upload (I have a Plus subscription), the camera won't see any wifi networks through Capture, or even on the camera itself (when searching connections through the camera menus).  I've now spent an hour on the phone with customer support, and that went nowhere.  I understand she goes through a script for troubleshooting, but she clearly didn't understand the problem I'm having and couldn't come up with a solution.  I'm connected to Capture (though even that is unstable and requires a reboot fairly regularly), but I simply can't upload anything to my GoPro Plus account.  My multiple devices see multiple wifi networks, and my home network is quite strong.  I spent a fair number of pennies on our system, and we have very strong wifi, with a lot of bandwidth throughout our house, so I know the wifi network(s) are there, but when setting up through Capture, the camera is seeing none of them.  I'm NOT talking about the message in the wifi settings menu of my iPhone.  That's different, and my phone/iPad see the GoPro wifi "network," but when clicking the cloud button in Capture so as to set up auto upload, it never sees any networks.  I should say, it did once after about 20 tries, but that didn't stick.  Likewise, when I try the manual upload through the camera, it gets stuck on "Searching for new media," and never gets past that, I'm sure because it can't find a network for the upload.

GoPro
Posts: 10,731

Re: Hero 5 Black Won't Find Wifi network - STILL NO SOLUTION... NOT OK GOPRO!

[ Edited ]

Hi @stony500

 

Sorry for any troubles caused. Please try these steps as this has worked on mine:

 

Reset the camera to factory settings.

Proceed with the pairing process.

Set up auto upload.

 

If the issue persists, try to manually update the software of the camera then proceed with the setup process again.

 

Let us know how it goes.

 

 

Regards!

Ej

Hiker
Posts: 8

Re: Hero 5 Black Won't Find Wifi network - STILL NO SOLUTION... NOT OK GOPRO!

I have the same issue and have tried all your suggestions and still no good.

what is going on? Why can't this be resolved.

i pick up the neighbours wifi network no problems but cannot find my own!

very very frustrating.

 

GoPro
Posts: 8,334

Re: Hero 5 Black Won't Find Wifi network - STILL NO SOLUTION... NOT OK GOPRO!

Hello @destructofelix

 

Thank you for going through the recommended steps. Let our Support team help you further. You can reach them via phone or chat through https://gopro.com/help/ContactUs. 

 

Best regards, 
Marius

Tourist
Posts: 8

Re: Hero 5 Black Won't Find Wifi network - STILL NO SOLUTION... NOT OK GOPRO!

hello, hiker
i think this problem has been solved what they suggessted is
Factory reset on camera
iPhone reboot
Delete and re-install the capture app.
best regards
jayesh