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Sightseer
Posts: 2
Accepted Solution

Hero 3 update issue

I am trying to update my hero 3. Every time I go to update software I press "update manually" and a log in screen pops up. It says "staging.gopro.com" and I cannot get pass this page to update my hero 3. Can someone please help me? 


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero 3 update issue

Hi @crtrent21,

 

I am sorry to hear about the trouble you are having with that update. I noticed that you posted in the Mobile Apps section. Are you trying to perform a manual update though the phone or computer?

 

You will be unable to perform that update through a phone or tablet. If you are having issues updating through your computer I would recommend refreshing your browser, or trying a different browser. I can confirm that the link for the manual update is working. Give this a try: https://gopro.com/support/product-update/register-camera

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Hero 3 update issue

Hi @crtrent21,

 

I am sorry to hear about the trouble you are having with that update. I noticed that you posted in the Mobile Apps section. Are you trying to perform a manual update though the phone or computer?

 

You will be unable to perform that update through a phone or tablet. If you are having issues updating through your computer I would recommend refreshing your browser, or trying a different browser. I can confirm that the link for the manual update is working. Give this a try: https://gopro.com/support/product-update/register-camera

 

Best,

Ryan

Sightseer
Posts: 2

Re: Hero 3 update issue

Ryan,

Thank you for your quick response. I do not have a computer unfortunately. I am on vacation and I don't remember my wifi password.

Is there a way to reset my wifi password from my phone? I can't access any of my pictures so I am unable to erase my SD for more pictures.

Thank you.
GoPro
Posts: 3,924

Re: Hero 3 update issue

Hi @crtrent21,

 

With that camera you will need a computer to update that WiFi Name and password. If it helps your password would have been at least 8 characters long, with no spaces or special characters.

 

Best,

Ryan

Explorer
Posts: 11,801

Re: Hero 3 update issue

I know this doesn't solve your immediate issue since you do not have access to a computer, however if you use the link above it will default to the Hero5 Black.
To get to the update for the Hero3 you will first need to go to this page and then select Update Your Camera Manually https://gopro.com/update/hero3