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Hiker
Posts: 21

Hero 3 black "Media can't load"

Hi

 

I've got a hero 3 black for second cam, and i paired it with the latest gopro app for android.

I can control it, i can see the live preview, (actually connecting to it, and controlling it is much faster than doing the same with my 7 black), but if i want to see the videos on it, the app says "media can't load". Tried multiple sd cards, also the videos are saved correctly, i can view them directly from SD card.

 

Media view works with 7 black. So why not with the 3? The videos are simple 1080p 30fps.

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GoPro
Posts: 17,712

Re: Hero 3 black "Media can't load"

Hi @disconnect

 

Please try running a manual update on the camera. https://gopro.com/en/us/update/hero3

Make sure to save the update files to the root of the SD card.

Once done, pair the camera to the app again.

 

 

Thanks!

Ej