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Hiker
Posts: 29

Hero 3 black "Media can't load"

[ New ]

Hi

 

I've got a hero 3 black for second cam, and i paired it with the latest gopro app for android.

I can control it, i can see the live preview, (actually connecting to it, and controlling it is much faster than doing the same with my 7 black), but if i want to see the videos on it, the app says "media can't load". Tried multiple sd cards, also the videos are saved correctly, i can view them directly from SD card.

 

Media view works with 7 black. So why not with the 3? The videos are simple 1080p 30fps.


Accepted Solutions
GoPro
Posts: 25,019

Re: Hero 3 black "Media can't load"

[ New ]

Hi @disconnect

 

Please try running a manual update on the camera. https://gopro.com/en/us/update/hero3

Make sure to save the update files to the root of the SD card.

Once done, pair the camera to the app again.

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 25,019

Re: Hero 3 black "Media can't load"

[ New ]

Hi @disconnect

 

Please try running a manual update on the camera. https://gopro.com/en/us/update/hero3

Make sure to save the update files to the root of the SD card.

Once done, pair the camera to the app again.

 

 

Thanks!

Ej