Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Posts: 27

Hero 3 black "Media can't load"

[ New ]



I've got a hero 3 black for second cam, and i paired it with the latest gopro app for android.

I can control it, i can see the live preview, (actually connecting to it, and controlling it is much faster than doing the same with my 7 black), but if i want to see the videos on it, the app says "media can't load". Tried multiple sd cards, also the videos are saved correctly, i can view them directly from SD card.


Media view works with 7 black. So why not with the 3? The videos are simple 1080p 30fps.

Posts: 21,491

Re: Hero 3 black "Media can't load"

[ New ]

Hi @disconnect


Please try running a manual update on the camera.

Make sure to save the update files to the root of the SD card.

Once done, pair the camera to the app again.