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Hiker
Posts: 12
Accepted Solution

Hero 3 and App not pairing on Xiaomi phones ?

Hello, 

I used to be able to pair my Hero 3 withj the GoPro App on Android Xiaomi Redmi Pro (yes Xiaomi is a very popular brand on the planet, maybe just not in the USA Smiley Very Happy ), but after some GoPro app updates, this stopped working. 
I just updated the firmware of the camera to the latest version, and I am still getting the sarcastic message "We can't find your Gopro, Let's try again", when the GoPro is sitting less than 2 inches from the phone and it would require a tremendous effort not to find it.
I am even able to connect to the Camera's wifi network in the wifi network selection on the phone, that works. But event then, I get the "Let's try again" message. 

Please help ? Smiley LOL


Accepted Solutions
GoPro
Posts: 7,855

Re: Hero 3 and App not pairing on Xiaomi phones ?

HI @capybarafuture

 

Thank you for going through the recommended troubleshooting steps. Sorry to hear that the issue is still not resolved. We do our best to ensure that the GoPro App works on every device but this is nearly impossible due to the nature of the operating system. Android is a fragmented operating system with a myriad of devices running different hardware and software specs. These inconsistencies make it extremely difficult to ensure that the app will work flawlessly on every device. There are specific brands that are known to not work with the app but the team at GoPro is working with the phone manufacturer towards a solution.

 

We do not have any particular literature on Xiaomi phones - logically speaking, if it was able to pair with your camera before, it should still be able to pair it with the camera now provided all compatibility requirements are met as stated here: https://gopro.com/help/articles/block/GoPro-Mobile-Apps-Compatibility

 

For a more personalized support and for immediate assistance, please contact our Customer Support team through: https://gopro.com/help/ContactUs

 

Thanks, 

Marius

 

 

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All Replies
Hiker
Posts: 12

Re: Hero 3 and App not pairing on Xiaomi phones ?

Would really appreciate an answer, I have a shoot coming up. 

Are there any known incompatibilities between Xiaomi phones and GoPros drawing me to the conclusion I should not buy GoPros but more worldwidely universal action cams ? 

Thanks !

Hiker
Posts: 12

Re: Hero 3 and App not pairing on Xiaomi phones ?

Hello, is everything ok ?

Hiker
Posts: 12

Re: Hero 3 and App not pairing on Xiaomi phones ?

[ Edited ]

So hello again my little Gopro Bimbolettas, 


Can you please confirm that you didn't make your GoPro app uncompatible with Xiaomi phones, which would be a hilarious thing to do given how many of these phones are used in the world, and let me know why it's not working and how to fix it ?

 

Thanks !

Hiker
Posts: 12

Re: Hero 3 and App not pairing on Xiaomi phones ?

Are you guys OK or have you given up on the development of GoPros ? 

Thanks, I hope you're fine Smiley Surprised

Hiker
Posts: 12

Re: Hero 3 and App not pairing on Xiaomi phones ?

Hello my Bimboletos, 

 

Is it normal that my GoPro 3 Black won't connect to my Xiaomi phone, although it does connect to my friend's OnePlus ?

The Xiaomi just says "We can't find your Gopro, Let's try again"

 

Smiley LOL

Hiker
Posts: 12

Re: Hero 3 and App not pairing on Xiaomi phones ?

[ Edited ]

That is hilarious :

 

Doesn't  "24 hours a day" mean it is currently available for me ? Smiley LOL

You guys are such amateurs

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GoPro
Posts: 3,924

Re: Hero 3 and App not pairing on Xiaomi phones ?

Hi @capybarafuture,

 

In order to run GoPro App on your Phone you will need Android 5.0 and up. If you are running Android 5.0 or up give these steps a try for getting paired up:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

Best,

Ryan