Has GOPRO already solved the problem about black screen when using SPLICE? The project is ready!

[tucunafab]

Has GOPRO already solved the problem about black screen when using SPLICE?

The short videos below the main video and audios are fine.

The project is ready!

Do I have any chance to restore the video project? Or do I need to do it all again?

Pease, it is very important!!!

TKS.

[mariustanya · Accepted solution]

Hello @tucunafab, 

What is the resolution setting of the video that you are using in Splice? A black screen can result from using a frame rate at an unusual value. See if the steps-to-fix here resolve the issue. Should you need further assistance, our Support team may be reached by phone or chat through https://gopro.com/help/ContactUs . 

Thanks, 
Marius

[mariustanya · Accepted solution]

Hello @tucunafab, 

What is the resolution setting of the video that you are using in Splice? A black screen can result from using a frame rate at an unusual value. See if the steps-to-fix here resolve the issue. Should you need further assistance, our Support team may be reached by phone or chat through https://gopro.com/help/ContactUs . 

Thanks, 
Marius