3 weeks ago
GoPro App(latest version at AppStore 6.5)(pic. 3)
GoPro Hero 7 black(latest firmware 01.90)
iPhone 7 Plus(latest iOS 13.3.1)
4K videos supported
From GoPro app video played
Import to Photo video(pic. 1) - failed!
Save edited clips from GoPro app(5 min long) - failed(pic. 2)
Maybe file size limits what you have set at your app, failed import video
2 weeks ago
Would you mind testing it with a shorter file but on the same resolution settings?
You may also try transferring the file to another device/phone
This will help isolate the issue further.
Let us know how it goes.
2 weeks ago
This video saved by the Macbook and successfully playing on it.
But when iPhone synced media library with Macbook than it can’t play this video
@zxzharmlesszxz, this is odd. I tried replicating this on my end and didn't run across any issues. I recorded a 5:35 mins video (4K 60FPS) and downloaded the footage to the GoPro App v6.5 (installed on iOS 13.3.1). Grab Photo and Trim (Create Clip) functions in the app worked fine.
Does the issue only happen to one specific file? Or other clips are giving the same error as well?
If you still have the clip saved in the camera, try re-downloading it to the app again.
Additionally, make sure that you have sufficient free storage space in your mobile device.