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%3CLINGO-SUB%20id%3D%22lingo-sub-316595%22%20slang%3D%22en-US%22%3EHELP%2CI%20can't%20pair%20hero4%20black%20to%20android%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316595%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20GoPro%20app%20says%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%22The%20camera%20password%20is%20incorrect.%3C%2FP%3E%3CP%3EYou%20may%20have%20changed%20it%20from%20another%20device.%3C%2FP%3E%3CP%3EPlease%20enter%20the%20password%20for%20GP********%20%22%3C%2FP%3E%3CP%3Ebut%20i%20dont%20know%20what%20it%20is.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20reset%20the%20password%20on%20the%20camera%2C%20I've%20tried%20the%20default%20password%20%22goprohero%22%20but%20still%20no%20joy%3C%2FP%3E%3CP%3Eive%20tried%20entering%20the%20pairing%20pin%20but%20it%20says%20that%20is%20incorrect%20too.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPLEASE%20HELP%2C%20I'M%20GOING%20TO%20LAS%20VEGAS%20THIS%20WEEK%20AND%20I%20NEED%20MY%20GoPro%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-316595%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-316644%22%20slang%3D%22en-US%22%3ERe%3A%20HELP%2CI%20can't%20pair%20hero4%20black%20to%20android%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316644%22%20slang%3D%22en-US%22%3EMake%20sure%20you've%20gone%20into%20your%20phones%20wi-fi%20settings%20and%20delete%20any%20instance%20of%20the%20GoPro.%20Also%20check%20the%20Bluetooth%20and%20delete%2Fforget%20these%20as%20well.%3CBR%20%2F%3E%3CBR%20%2F%3EDelete%20the%20app%20from%20your%20phone.%20Restart%20your%20phone%20and%20install%20the%20app.%3CBR%20%2F%3E%3CBR%20%2F%3EReset%20the%20Wi-Fi%20on%20the%20camera%3A%3CBR%20%2F%3EWith%20camera%20on%2C%20hold%20down%20the%20side%20settings%20button%20until%20Wi-Fi%20option%20appear%3CBR%20%2F%3EWhile%20still%20holding%20down%20the%20side%20settings%20button%2C%20press%20and%20release%20the%20front%20Mode%2FPower%20button%3CBR%20%2F%3ESelect%20the%20Wi-Fi%20Reset%3CBR%20%2F%3E%3CBR%20%2F%3EFollow%20these%20instructions%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fpairing-the-gopro-app-to-a-hero4-camera%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fpairing-the-gopro-app-to-a-hero4-camera%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-316664%22%20slang%3D%22en-US%22%3ERe%3A%20HELP%2CI%20can't%20pair%20hero4%20black%20to%20android%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316664%22%20slang%3D%22en-US%22%3EThank%20you%20for%20your%20suggestions%2C%20I%20deleted%20the%20app%2C%20restarted%20the%20phone%20and%20reinstalled%20the%20app.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20renamed%20the%20camera%20%26amp%3B%20reset%20the%20password%20on%20a%20different%20device%20then%20I%20was%20able%20to%20reconnect%20on%20my%20phone%3CBR%20%2F%3E%3CBR%20%2F%3EAgain%20THANK%20YOU%20for%20your%20help%3C%2FLINGO-BODY%3E
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Highlighted
Tourist
Posts: 3
Accepted Solution

HELP,I can't pair hero4 black to android app

The GoPro app says

 

"The camera password is incorrect.

You may have changed it from another device.

Please enter the password for GP******** "

but i dont know what it is.

 

I've reset the password on the camera, I've tried the default password "goprohero" but still no joy

ive tried entering the pairing pin but it says that is incorrect too.

 

PLEASE HELP, I'M GOING TO LAS VEGAS THIS WEEK AND I NEED MY GoPro


Accepted Solutions
Explorer
Posts: 11,801

Re: HELP,I can't pair hero4 black to android app

Make sure you've gone into your phones wi-fi settings and delete any instance of the GoPro. Also check the Bluetooth and delete/forget these as well.

Delete the app from your phone. Restart your phone and install the app.

Reset the Wi-Fi on the camera:
With camera on, hold down the side settings button until Wi-Fi option appear
While still holding down the side settings button, press and release the front Mode/Power button
Select the Wi-Fi Reset

Follow these instructions https://gopro.com/help/articles/how_to/pairing-the-gopro-app-to-a-hero4-camera

View solution in original post

Tourist
Posts: 3

Re: HELP,I can't pair hero4 black to android app

Thank you for your suggestions, I deleted the app, restarted the phone and reinstalled the app.

I renamed the camera & reset the password on a different device then I was able to reconnect on my phone

Again THANK YOU for your help

View solution in original post


All Replies
Explorer
Posts: 11,801

Re: HELP,I can't pair hero4 black to android app

Make sure you've gone into your phones wi-fi settings and delete any instance of the GoPro. Also check the Bluetooth and delete/forget these as well.

Delete the app from your phone. Restart your phone and install the app.

Reset the Wi-Fi on the camera:
With camera on, hold down the side settings button until Wi-Fi option appear
While still holding down the side settings button, press and release the front Mode/Power button
Select the Wi-Fi Reset

Follow these instructions https://gopro.com/help/articles/how_to/pairing-the-gopro-app-to-a-hero4-camera
Tourist
Posts: 3

Re: HELP,I can't pair hero4 black to android app

Thank you for your suggestions, I deleted the app, restarted the phone and reinstalled the app.

I renamed the camera & reset the password on a different device then I was able to reconnect on my phone

Again THANK YOU for your help
Explorer
Posts: 11,801

Re: HELP,I can't pair hero4 black to android app

Awesome! Glad you got it worked out.