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Tourist
Posts: 3
Accepted Solution

Gopro5 cannot connect with capture app

Hi, please i really need your help
I have one gopro black 5
Before i never got any problem
But 2 week ago, i tried to connect my gopro with the capture app but no connection
When i go to wifi it say it is connected but when i go on capture it say please connect your wifi
So i can not anymore check my photo or video
I try to reset the gopro factory, also i delect capture app and reinstall but still the gopro did not connect with the capture app
What should i do please?
Thanks for your support

Accepted Solutions
GoPro
Posts: 3,924

Re: Gopro5 cannot connect with capture app

Hi @kerenjoella,

 

I am sorry to hear you are having trouble getting connected. Go ahead and give the steps in this article a try:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Capture-Camera-Connection-Troubleshooting

 

If you are still having some trouble after that go ahead and reach out to support directly for further troubleshooting: https://gopro.com/help/PKBContactus

 

Best,

Ryan

View solution in original post


All Replies
Tourist
Posts: 3

Re: Gopro5 cannot connect with capture app

 
GoPro
Posts: 3,924

Re: Gopro5 cannot connect with capture app

Hi @kerenjoella,

 

I am sorry to hear you are having trouble getting connected. Go ahead and give the steps in this article a try:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Capture-Camera-Connection-Troubleshooting

 

If you are still having some trouble after that go ahead and reach out to support directly for further troubleshooting: https://gopro.com/help/PKBContactus

 

Best,

Ryan