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Tourist
Posts: 7

Gopro quick won't save a video to my iPhone photos

[ New ]
So I edited a short (1:53 min) clip from my bike ride today. Saved it in the app at 4k (as I've been doing ever since this uality is available).
When trying to save to my photos (so I can share to YouTube and igtv) - it gives me a black screen, saying it saved the video to my photo library - and the option to cancel.

And nothing is on my photo library.
Latest app version.
Latest ios version on iPhone X with 256gb (97 of which are free...).

I attaches the screenshot - this appears right after pressing share to photos, no processing time.

Tried rebooting app, phone, disconnected (and reconnected) Wi-Fi...

Help....
CBD2BA96-9123-4604-9729-F1C73B73F3F3.png
Tourist
Posts: 7

Re: Gopro quick won't save a video to my iPhone photos

[ New ]
Well, I really thought I had the problem solved...

...I actually deleted the edit - and did it all over again.
And it worked.
BUT (!!!) - it exports without the first two seconds (title...).

Trying to export again - back to square 1...

I'm starting to get tired...😞
GoPro
Posts: 32,093

Re: Gopro quick won't save a video to my iPhone photos

[ New ]

Hi @yotambike

 

An update has been recently released for the GoPro app.

Make sure to restart your phone before trying the app again.

 

Let us know how it goes with the new version.

 

Thanks!

Ej

Tourist
Posts: 7

Re: Gopro quick won't save a video to my iPhone photos

[ New ]
Thank you!!!

Will have it tested over the weekend - will update.
GoPro
Posts: 3,688

Re: Gopro quick won't save a video to my iPhone photos

[ New ]

Hi @yotambike 

The issue you were having was a bug, it has been fixed in 10.5.1 which is now live.

 

Sorry about that and thank you for reporting :)