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Tourist
Posts: 2

Gopro max on ipad pro

[ Edited ]

Hi, 

I have a gopro max and shoot a 360 video but when I tried to view or edit in gopro app on my ipad pro 11 inches I can't see the video I can only hear the sound ithe screen is all black I tried to click the screen those options were showing out but the 360 video wasn't showing only audio. 

PLEASE HELP! 

 

Thanks, 

JESSIE

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GoPro
Posts: 13,924

Re: Gopro max on ipad pro

Hi @nobledusk61541

 

Make sure that you are on the latest version of the GoPro app.

Let us know how it goes.

You may also test it with a different device to help isolate the issue.

 

Thanks!
Ej

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Tourist
Posts: 3

Re: Gopro max on ipad pro

Hi, I got same issue. Only sound but no video when played 360 videos wiich captured by GoPro max on my iPhone Xs with Gopro app. I am very sure that the app version (6.4 3448) and iOS version (13.3) is the latest. But everything works fine on my another iPhone 11 pro and iPad mini 5. It's so weird. Any suggestion?

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GoPro
Posts: 1,087

Re: Gopro max on ipad pro

@weilunw @nobledusk61541 

Sorry about that, sadly it's something we are not reproducing internally.
Would you mind sharing the 360 file that you have issue with? > Dropbox link via private message if possible.

 

Thank you