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Tourist
Posts: 6

Gopro max 360 footage shot at 60fps showing as black once downloaded

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I recently updated my Max 360 and shot a bunch of clips in 60fps. I was able to review the clips on the app, however, once I downloaded them to the app to edit the clips were just black but I could hear the sound. My phone is a Samsung Galaxy 10 and I tried downloading the clips several times
GoPro
Posts: 25,303

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

[ New ]

Hi @toughsand52672

 

Do you have the latest version of the GoPro app?

Would you be able to pair the camera to another phone to see if the same happens?

 

Thanks!

Ej

 

 

 

Tourist
Posts: 6

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

[ New ]
My camera was updated last week, I only presume the app is up to date. I also downloaded it again around Feb when I got a new phone... But it's weird because I can watch the clip in the app when my camera is connected. The problem arises only after I download it straight to the app....
GoPro
Posts: 25,303

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

[ New ]

Hi @toughsand52672

 

I have tested a Huawei P30(Android 10, GoPro App 6.12) and was not able to replicate this.

Please make sure that the battery saver is off and animations are enabled. See https://tinyurl.com/tzsqgl4 for reference.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 6

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

[ New ]
Will look into this now. Understand that i can view and edit 360 clips filmed at 30fps...
Tourist
Posts: 6

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

[ New ]

I dunno, animations are enabled and I can use the app and edit 360 clips shot in 30fps. It's only the new 60fps that is running in black. So weird!! 

GoPro
Posts: 25,303

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

[ New ]

To help isolate the issue, can you test it with another phone?

 

Regards,

Ej

Tourist
Posts: 6

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

[ New ]
Well it works fine on my 5th generation iPad... So at least I can edit now... Although it's frustrating with my phone