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Tourist
Posts: 6

Gopro max 360 footage shot at 60fps showing as black once downloaded

[ Edited ]
I recently updated my Max 360 and shot a bunch of clips in 60fps. I was able to review the clips on the app, however, once I downloaded them to the app to edit the clips were just black but I could hear the sound. My phone is a Samsung Galaxy 10 and I tried downloading the clips several times
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GoPro
Posts: 18,670

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

Hi @toughsand52672

 

Do you have the latest version of the GoPro app?

Would you be able to pair the camera to another phone to see if the same happens?

 

Thanks!

Ej

 

 

 

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Tourist
Posts: 6

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

My camera was updated last week, I only presume the app is up to date. I also downloaded it again around Feb when I got a new phone... But it's weird because I can watch the clip in the app when my camera is connected. The problem arises only after I download it straight to the app....
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GoPro
Posts: 18,670

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

Hi @toughsand52672

 

I have tested a Huawei P30(Android 10, GoPro App 6.12) and was not able to replicate this.

Please make sure that the battery saver is off and animations are enabled. See https://tinyurl.com/tzsqgl4 for reference.

 

Let us know how it goes.

 

Thanks!

Ej

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Tourist
Posts: 6

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

Will look into this now. Understand that i can view and edit 360 clips filmed at 30fps...
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Tourist
Posts: 6

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

I dunno, animations are enabled and I can use the app and edit 360 clips shot in 30fps. It's only the new 60fps that is running in black. So weird!! 

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GoPro
Posts: 18,670

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

To help isolate the issue, can you test it with another phone?

 

Regards,

Ej

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Tourist
Posts: 6

Re: Gopro max 360 footage shot at 60fps showing as black once downloaded

Well it works fine on my 5th generation iPad... So at least I can edit now... Although it's frustrating with my phone