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Sightseer
Posts: 1
Accepted Solution

Gopro hero 2018 conexion

I cant conect my gopro hero 2018 to the gopro app in my samsung galaxy s8. I live in the cayman islands, in case the region matters.
The amera recignisses the mobile phone, but it doesn't happen in the other way. The m phone doesn't even ask me about the passwird of the camera.

I have read that this problem could be related with the wifi band. 2,4 / 5.5 hercios.. I don't thibk with the gopro hero 2018 I can change this parameter.

Any ideas??

Thabk you!

Accepted Solutions
GoPro
Posts: 3,202

Re: Gopro hero 2018 conexion

@fastshore34147, typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history.  
  2. Reset your camera’s Wi-Fi settings using the instructions here.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here.

 

Hopefully this helps!

 

Ann

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All Replies
GoPro
Posts: 3,202

Re: Gopro hero 2018 conexion

@fastshore34147, typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history.  
  2. Reset your camera’s Wi-Fi settings using the instructions here.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here.

 

Hopefully this helps!

 

Ann