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Tourist
Posts: 2

Gopro doesn't connect to the app

I have trouble connecting my gopro hero 7 black to my phone via wifi
All the guides said to change the wifi to 2.4ghz by pressing the wifi brand option but this option doesn't exist.
I only have wireless connections, connect device, camera info and reset connection.
What to do?
P.s
Im in asia
GoPro
Posts: 11,456

Re: Gopro doesn't connect to the app

 

Hi @shavitos

 

What phone are you using?

Which country are you currently located?

For reference:

  • HERO7 Black, HERO7 Silver, HERO7 White, HERO6 Black and Fusion (if purchased in an applicable region) has the option to select the Wi-Fi band (5GHz or 2.4GHz). 

 

Thanks!

Ej

Tourist
Posts: 2

Re: Gopro doesn't connect to the app

@aragon1006

Im using Huawei mate 20 pro
When i was in my home in Israel everything went well
But now im in Sri Lanka and it doesnt work
GoPro
Posts: 11,456

Re: Gopro doesn't connect to the app

 

Thanks for getting back to us @shavitos

5GHz is restricted in Israel.

Try resetting your camera to its default settings, then try to pair the camera again.

Preferences > Reset > Factory Reset > Confirm Reset

 

Regards!
Ej