Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-260256%22%20slang%3D%22en-US%22%3EGopro%20connects%20to%20phone%20but%20doesen't%20show%20the%20pictures%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260256%22%20slang%3D%22en-US%22%3EHello%2C%3CBR%20%2F%3E%3CBR%20%2F%3EI%20have%20a%20OnePlus%205%20and%20I%20have%20tried%20to%20download%20pictures%20via%20gopro%20app.%20I%20can%20connect%20the%20phone%20and%20camera%20to%20app%20but%20the%20problem%20is%20I%20can't%20see%20any%20of%20my%20pictures%20or%20use%20the%20app%20for%20takeing%20pictures.%3CBR%20%2F%3E%3CBR%20%2F%3EWhat%20should%20I%20do%3F%20I%20have%20already%20deleted%20the%20app%20and%20reconnected%20the%20phone%20and%20camera%20to%20app%20but%20it%20is%20not%20working.%20App%20and%20camera%20has%20a%20latest%20update.%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%20for%20the%20help!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-260256%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-260266%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20connects%20to%20phone%20but%20doesen't%20show%20the%20pictures%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260266%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F79492%22%20target%3D%22_blank%22%3E%40snowycliff25128%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMay%20I%20know%20the%20behaviour%20of%20the%20app%3F%3C%2FP%3E%0A%0A%3CP%3EAlso%20can%20you%20please%20send%20the%20exact%20error%20message%20if%20there%20is%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20let%20us%20know%20what%20exactly%20do%20you%20see%20on%20your%20screen%2C%20if%20you%20can%20send%20a%20screenshot%20we'll%20appreciate%20that.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-260315%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20connects%20to%20phone%20but%20doesen't%20show%20the%20pictures%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260315%22%20slang%3D%22en-US%22%3E%22Something%20went%20wrong%2C%20Make%20sure%20wifi%20and%20Bluetooth%20are%20on%20to%20continue.%22%3CBR%20%2F%3E%3CBR%20%2F%3EStill%20the%20camera%20says%20it%20is%20connected%20and%20I%20can%20see%20from%20my%20phone%20that%20wifi%20is%20connected%20but%20Bluetooth%20is%20not.%20Still%20I%20can%20see%20from%20the%20app%20that%20it%20has%20connected%20the%20camera%20and%20find%20it.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-260317%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20connects%20to%20phone%20but%20doesen't%20show%20the%20pictures%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-260317%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F79492%22%20target%3D%22_blank%22%3E%40snowycliff25128%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EDo%20you%20have%20other%20device%20we%20can%20test%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20might%20a%20problem%20with%20bluetooth%20connection%20of%20your%20phone%20or%20camera.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIn%20that%20way%20we'll%20know%20the%20exact%20problem.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20ever%20it%20will%20still%20not%20work%20on%20other%20device%20please%20contact%20our%20customer%20support%20team%20via%20phone%20or%20chat.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThey%20might%20be%20able%20to%20assist.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Gopro connects to phone but doesen't show the pictures

Hello,

I have a OnePlus 5 and I have tried to download pictures via gopro app. I can connect the phone and camera to app but the problem is I can't see any of my pictures or use the app for takeing pictures.

What should I do? I have already deleted the app and reconnected the phone and camera to app but it is not working. App and camera has a latest update.

Thanks for the help!
GoPro
Posts: 4,051

Re: Gopro connects to phone but doesen't show the pictures

 

Hi @snowycliff25128,

 

May I know the behaviour of the app?

Also can you please send the exact error message if there is?

 

Please let us know what exactly do you see on your screen, if you can send a screenshot we'll appreciate that. 

 

 

Regards,

-Jay 

Sightseer
Posts: 2

Re: Gopro connects to phone but doesen't show the pictures

"Something went wrong, Make sure wifi and Bluetooth are on to continue."

Still the camera says it is connected and I can see from my phone that wifi is connected but Bluetooth is not. Still I can see from the app that it has connected the camera and find it.
GoPro
Posts: 4,051

Re: Gopro connects to phone but doesen't show the pictures

 

Hi @snowycliff25128,

 

Do you have other device we can test? 

 

It might a problem with bluetooth connection of your phone or camera. 

In that way we'll know the exact problem. 

 

If ever it will still not work on other device please contact our customer support team via phone or chat. 

 

They might be able to assist. 

 

Regards,

-Jay