11-08-2018 09:55 AM
I have a OnePlus 5 and I have tried to download pictures via gopro app. I can connect the phone and camera to app but the problem is I can't see any of my pictures or use the app for takeing pictures.
What should I do? I have already deleted the app and reconnected the phone and camera to app but it is not working. App and camera has a latest update.
Thanks for the help!
11-08-2018 10:16 AM
May I know the behaviour of the app?
Also can you please send the exact error message if there is?
Please let us know what exactly do you see on your screen, if you can send a screenshot we'll appreciate that.
11-08-2018 12:00 PM
Still the camera says it is connected and I can see from my phone that wifi is connected but Bluetooth is not. Still I can see from the app that it has connected the camera and find it.
11-08-2018 12:27 PM
Do you have other device we can test?
It might a problem with bluetooth connection of your phone or camera.
In that way we'll know the exact problem.
If ever it will still not work on other device please contact our customer support team via phone or chat.
They might be able to assist.