The solution to this would be to simply uninstall and reinstall my app, but if I were to do that I'll lose all my project files. Which brings me to my second complaint. How is it possible that there's no way to backup my project files on my phone? Does this mean if I change my phone I lose all my work editing everything?
Sunday - last edited Sunday
Hello, @cjx3711. Which phone are you using and which OS is it running on? Do you have the latest version of the app installed? Is your camera updated to the latest firmware? Have you been able to download media from the cloud before? See if signing out of and signing back into your account through the app makes a difference.
To save your projects on the phone, you will have to export/save them from the Multi-Clip edit function. See How to Create A Multi-Clip Edit in the GoPro App for details.