Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-379846%22%20slang%3D%22es-ES%22%3EGopro%20app%20n%20works%20correctly%20with%20Motorola%20one%20vision%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-379846%22%20slang%3D%22es-ES%22%3EThe%20application%20connects%20to%20the%20camera%20(hero7%20black)%20but%20does%20not%20allow%20any%20kind%20of%20synchronization%2C%20not%20even%20use%20the%20features%20that%20it%20has%2C%20I%20tried%20to%20change%20the%20band%20of%20the%20Wi-Fi%2C%20reset%20the%20data%20of%20the%20Bluetooth%20and%20Wi-Fi%20both%20in%20the%20camera%20and%20in%20the%20app%2C%20I%20tried%20the%20airplane%20mode%2C%20I%20tried%20with%20other%20versions%20of%20the%20app%2C%20nothing%20works%20..%20They%20are%20not%20able%20to%20make%20a%20good%20application%20for%20a%20camera%20of%20more%20than%20400%20euros%2C%20what%20a%20disaster%20...%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-379846%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-379862%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20app%20n%20funciona%20correctamente%20con%20Motorola%20one%20vision%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-379862%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F115212%22%20target%3D%22_blank%22%3E%40lucasnmaceira%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EIs%20there%20another%20phone%20you%20can%20test%20the%20camera%20with%3F%3C%2FP%3E%0A%0A%3CP%3EThis%20will%20help%20isolate%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-380004%22%20slang%3D%22es-ES%22%3ERe%3A%20Gopro%20app%20n%20works%20correctly%20with%20Motorola%20one%20vision%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-380004%22%20slang%3D%22es-ES%22%3EYes%2C%20on%20another%20mobile%20it%20worked%20perfectly%2C%20specifically%20on%20a%20Samsung%20galaxy%20S10%2C%20so%20I%20think%20the%20problem%20is%20compatibility%20between%20the%20application%20and%20my%20mobile%20model%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-380065%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20app%20n%20funciona%20correctamente%20con%20Motorola%20one%20vision%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-380065%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F115212%22%20target%3D%22_blank%22%3E%40lucasnmaceira%3C%2FA%3E%2C%20thank%20you%20for%20the%20info.%20We'd%20like%20to%20gather%20more%20details%20to%20help%20us%20identify%20the%20best%20approach%20moving%20forward.%20Can%20you%20please%20provide%20us%20the%20exact%20phone%20model%20and%20Android%20version%20installed%3F%20Were%20you%20able%20to%20make%20this%20work%20before%3F%20Or%20this%20is%20the%20first%20time%20that%20you%20try%20to%20connect%20your%20GoPro%20camera%20with%20your%20phone%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-380297%22%20slang%3D%22es-ES%22%3ERe%3A%20Gopro%20app%20n%20works%20correctly%20with%20Motorola%20one%20vision%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-380297%22%20slang%3D%22es-ES%22%3EPhone%20model%3A%20Motorola%20one%20vision%20%3CBR%20%2F%3E%20Android%20Version%3A%209%20%3CBR%20%2F%3E%20Before%20I%20had%20not%20tried%20to%20connect%20another%20Gopro%20to%20the%20mobile%2C%20it%20is%20the%20first%20time%2C%20and%20the%20Gopro%20is%20new.%20%3CBR%20%2F%3E%3CBR%20%2F%3E%20Thank%20you.%20%3CBR%20%2F%3E%20Greetings.%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Gopro app n funciona correctamente con Motorola one vision

La aplicación se conecta a la cámara (hero7 black) pero no permite realizar ningún tipo de sincronización, no siquiera utilizar las funcionalidades que tiene la misma, ya intenté cambiar la banda del wifi, resetear los datos del Bluetooth y wifi tanto en la cámara como en la app, probé el modo avión, probé con otras versiones de la app, nada funciona.. no son capaces de hacer una aplicación buena para una cámara de más de 400 euros, que desastre...
GoPro
Posts: 10,603

Re: Gopro app n funciona correctamente con Motorola one vision

Hi @lucasnmaceira

 

Sorry for any troubles caused.

Is there another phone you can test the camera with?

This will help isolate the issue.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Gopro app n funciona correctamente con Motorola one vision

Si, en otro móvil funcionó perfectamente, específicamente en un Samsung galaxy S10, por eso pienso que el problema es de compatibilidad entre la aplicación y mi modelo de movil
GoPro
Posts: 3,195

Re: Gopro app n funciona correctamente con Motorola one vision

@lucasnmaceira, thank you for the info. We'd like to gather more details to help us identify the best approach moving forward. Can you please provide us the exact phone model and Android version installed? Were you able to make this work before? Or this is the first time that you try to connect your GoPro camera with your phone?

Tourist
Posts: 3

Re: Gopro app n funciona correctamente con Motorola one vision

Modelo del movil: Motorola one vision
Versión de Android: 9
Antes no había intentado conectar otra Gopro al movil, es la primera vez, y la Gopro es nueva.

Muchas gracias.
Saludos.
Highlighted
GoPro
Posts: 10,603

Re: Gopro app n funciona correctamente con Motorola one vision

Hi @lucasnmaceira

 

If you haven't yet, please go over the steps on Troubleshooting GoPro App Connectivity Issues

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs   

 

Thanks!

Ej